Isindebele Speaking
4 days ago
Our client, based in Century City, is seeking isiNdebele speaking agents.
The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.
**Experience**:
A minimum of 12 months unbroken inbound call centre experience
Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment
**Requirements**:
Passed Grade 12
Fluent in isiNdebele (Read, Write, Speak)
Fluent in English (Read, Write, Speak)
Clear Criminal Record
Fixed-Term Contract
Available immediately
**Key responsibilities may include, but are not limited to**:
Answer calls and respond to customer requests
Provide customers with product and service information
Identify, research, and resolve customer issues using the in-house operating system
Complete call logs and reports
Assisting irate members and escalating when required to senior agents or the team leader
Ensure that productivity levels are maintained and quality standards are met at all times
Performing daily administrative functions and accurately capturing required information to various CRM systems
Adhere to and support Company policies and practices
Ensure that cases are reviewed and actioned
Monitor Average Handling Time in line with standards
Adhere to work schedule, occupancy and monitoring work flow
Ensure that SLA is adhered to and cases are completed within the agreed SLA times
Maintain customer quality according to set standards and business process
Ensure full compliance to business process, legislation and standard operating processes
**Critical skills and competencies**:
Excellent communicator with all levels in an organisation (verbal and written)
Solution Driven
Excellent Problem-solving and Accuracy skills
Self-starter, motivated, takes initiative and can work independently
Confident in operating in a dynamic environment
Flexibility and agility
Resilient mind-set
Ability to adapt to different situations as they arise (adaptive thinking)
Ability to operate in a team environment
Ability to prioritise deliverables and work load accordingly (good organisational skills)
**Salary and working hours**:
The salary is R8000
Monday to Friday 08:00 to 17:00
Every second Saturday, from 08:00 till 12:00
**Office Location**:
Century City
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