Technical Field Specialist

2 weeks ago

Pretoria, South Africa Staff Solutions Full time

**Job Description and Responsibilities**:

- Functioning as “flying doctor” w.r.t. on-site technical assessments, vehicle evaluations and guidance on escalated technical problems to effect improved quality of information and quicker resolution.
- Traveling at short notice to repair complex problems to the correct safety and quality standards on vehicles at Dealers (both local and Sub-Saharan Importers).
- Performing root-cause analysis of complex vehicle problems and providing input for developing Dealer training content and material to address specific shortcomings and topics.
- Ensuring the most economic method of diagnosis and appropriate repair quality standards are achieved within the Dealer Network and at Sub-Saharan Importers.
- Accountable for implementation of corrective measures which will enable the Dealer to achieve their monthly business objectives and compliance levels, relating to workshop processes as well as the increase of workshop effectiveness and minimizing repeat repair potential.
- Conducting in-depth 3-4 day Dealer onsite compliance audits to prescribed Group Aftersales processes and standards.
- Accountable for monitoring and reporting of Dealer specific metrics relating to the Technical Core Process compliance.
- Collaborating with Dealer Management and Aftersales Field Force in order to identify and implement corrective actions for underperforming dealers with respect to Group Service targets.
- Managing the dealer network’s conformity to single incident reporting and campaign fulfillment to limit potential corporate liability risks.
- Identifying and address the training and development needs of the Dealer’s workshop and aftersales staff to ensure targeted technical capability is in place.
- Managing the speedy resolution of escalated customer concerns involving TSC, Customer Interaction Centre and the Dealer.
- Ensuring the ongoing development and coaching of Dealer personnel to the desired level of Technical Core Process compliance

**Education and Experience**
- Degree or National Diploma in any relevant Engineering Field or Diploma/Master Technician Certificate with a Motor Mechanic Trade Certificate and a Master Technician Certificate.
- Minimum 5 years motor industry experience gained in a Technical Services environment/Product Engineering / After Sales.
- A minimum of 2 years’ experience in dealing with automotive product support issues of a technical nature and Customer Service liaison relating to Technical Support.

**Skills, Attributes & Other requirements**

**ESSENTIAL**:

- Expert knowledge of product, Group standards, After Sales systems and support, warranty, dealer workshop processes, technical infrastructure and consumer legal framework.
- Proven experience in Dealer Network with specific focus of After Sales and vehicle diagnostics.
- Expert knowledge of product defect diagnostics through Guided Fault Finding (GFF).
- Have an in-depth knowledge and understanding of the Consumer Protection Act (CPA).
- Ability to manage and formulate new dealer strategies.
- Effective problem-solving abilities, combined with logical visual and spatial thinking skills.
- Customer orientated, assertive and persuasive skills.
- Computer literacy (MS Office) and Group systems.

For more information please contact:
**Annine Keevy

  • Field Service and Applications Specialist

    6 days ago

    Pretoria, South Africa Professional Sourcing Full time

    **Job Overview**: **Field Service and Applications Specialist** (Medical Devices)** **Location: Gaborone, Botswana - Field based** **Position Overview**: A reputable **global molecular diagnostics company** requires the services of a skilled **Field Service and Applications Specialist**. The **Field Service and Applications Specialist **will be...

  • Field Service and Applications Specialist

    4 days ago

    Pretoria, South Africa Professional Sourcing Full time

    **Job Overview**: **Field Service and Applications Specialist** (Medical Devices)** **Location: Windhoek, Namibia - Field based** **Position Overview**: A reputable **global molecular diagnostics company** requires the services of a skilled **Field Service and Applications Specialist**. The **Field Service and Applications Specialist **will be responsible...

  • Product Specialist Engineering/technical

    6 days ago

    Pretoria, South Africa Belmar Personnel Full time

    Centurion The revolutionary idea of retrofitting old pump system technologies with new high-performance kits, without any capital expenditure, will accelerate PABT's market entry. A product specialist's goal is to ensure the profitability and continued growth of a product for an organization. Working with the design engineering team, a product specialist...

  • Technical Specialists for Usaid Southern Africa

    4 weeks ago

    Pretoria, South Africa Tetra Tech Full time

    Tetra Tech International Development is currently accepting expressions of interest for various potential technical specialist positions for an anticipated USAID-funded program in Southern Africa. These positions will be based in Southern Africa. **Position Description/Summary**:The five-year USAID Southern Africa Resilient Water II is a follow-on to USAID...

  • Technical Specialist: Supply Chain

    4 weeks ago

    Pretoria, South Africa Panagora Group Full time

    Experience : 5-7 years Panagora Group is a social enterprise dedicated to providing high-quality, high-impact international health, development, and learning consulting. We are a dynamic woman - and employee-owned small business partner focused on market-based and integrated local solutions that strengthen country capacity and independence; and on learning,...

  • Technical Support Specialist

    7 days ago

    Pretoria, South Africa iOCO Full time

    JOBNUMBER **iOCO02935** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We are dedicated to delivering exceptional customer service and technical support to our clients. We are currently seeking a highly...

  • Technical Specialists for Southern Africa Countering Wildlife Crime Activity

    4 weeks ago

    Pretoria, South Africa Tetra Tech Full time

    Tetra Tech International Development is currently accepting expression of interest from qualified candidates for various technical specialist positions for the USAID-funded anticipated Southern Africa-funded Countering Wildlife Crime Activity in South Africa. These positions will be based in Pretoria, South Africa. Position Description/Summary: The...

  • Specialist: Technical Training

    7 days ago

    Pretoria, South Africa Unique Personnel Full time

    **Job Number** - 69112 **Job Type** - Permanent **Job Title** - Specialist: Technical Training **Computer Skills** - ATR,MS office,SDF,WSP **Industry** - Banking **City** - Tshwane (Pretoria) **Province** - Gauteng - Purpose;- To develop, enhance technical and process training capability, training materials, troubleshooting guides and conduct...

  • Specialist: Technical Training

    4 weeks ago

    Pretoria, South Africa Unique Personnel Full time

    **Job Number** - 68550 **Job Type** - Permanent **Job Title** - Specialist: Technical Training **Computer Skills** - ATR,SDF,WSP **Industry** - Banking **City** - Tshwane (Pretoria) **Province** - Gauteng - Purpose;- To develop, enhance technical and process training capability, training materials, troubleshooting guides and conduct assessments....

  • Technical Support Specialist

    6 days ago

    Pretoria, South Africa The Competition Commission Full time

    **TECHNICAL SUPPORT SPECIALIST: DESKTOP & NETWORK:CORPORATE SERVICES DIVISION, INFORMATION TECHNOLOGY** **(GRADE 9)** ***The Technical Support Specialist: Desktop & Network will provide support on all desktop and network related problems and queries to all Competition Commission employees. *** **A starting annual total cost to company package of R 635...

  • Technical Support Specialist

    4 weeks ago

    Pretoria, South Africa Isilumko Staffing Full time

    Technical Support SpecialistMenlyn, PretoriaPermanent 1. Provide hardware and software support (LAN & WAN)Install softwareTroubleshooting (TCF)Assemble computerRepairs & maintenance of hardware & peripheralsInstallation & maintenance of cablingMaintain inventory for software & hardware (TCF)2. Provide 2nd line support to users on helpdesk3. Boardrooms and...

  • Technical Support Specialist

    3 weeks ago

    Pretoria, South Africa IOCO Full time

    Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We are dedicated to delivering exceptional customer service and technical support to our clients. We are currently seeking a highly skilled and motivated individual to join our team as a Technical Support Specialist. If you have a passion for technology, excellent...

  • Technical Support Specialist

    3 weeks ago

    Pretoria, South Africa IOCO Full time

    Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We are dedicated to delivering exceptional customer service and technical support to our clients. We are currently seeking a highly skilled and motivated individual to join our team as a Technical Support Specialist . If you have a passion for technology, excellent...

  • 2598_UEM Technical Specialist

    4 weeks ago

    Pretoria, South Africa Jordan HR Full time

    ESSENTIAL SKILLS REQUIREMENTS:· Experience with ITIL processes (Incident, Change and Problem management)o Plan and execute maintenance tasks (change management)o Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)o Resolve incident ticketso Analyse and resolve problem tickets· Experience with VIP...

  • 2598_UEM Technical Specialist

    3 weeks ago

    Pretoria, South Africa Jordan HR Full time

    ESSENTIAL SKILLS REQUIREMENTS: · Experience with ITIL processes (Incident, Change and Problem management)o Plan and execute maintenance tasks (change management)o Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)o Resolve incident ticketso Analyse and resolve problem tickets· Experience with VIP...

  • Procurement Facilitator

    5 days ago

    Pretoria, South Africa CENTRUM TECHNICAL COLLEGE Full time

    Our college in Pretoria is looking for a Facilitator for Procurement NQF Level 4. - To facilitate online and physical classes. - The facilitator must have at least a Diploma and minimum experience in the relevant field. - Only CVS with qualifications attached will be shortlisted. - International Qualifications must be SAQA Evaluated. **Job Type**:...

  • Oracle Fusion Middleware Specialist

    4 weeks ago

    Pretoria, South Africa Babantle Experts Full time

    **Duties not limited to**: - Monitor, build and maintain integrations of deployed Oracle Middleware products (WebLogic, WebCenter) - Monitor and implement security recommendations. - Performance tuning of existing Middleware backend jobs and system processes - Tuning PLSQL code - Diagnose and resolve Oracle WebCenter, SOA processes. - Monitor, maintain and...

  • Senior Specialist: Behavioural Economics

    4 weeks ago

    Pretoria, South Africa Praesignis (Pty) Ltd Full time

    **Education and Experience** - Relevant Masters degree in Mathematics, Behavioural Economics, Economic Psychology, Economics, and Computer Science, Quantitative Social Science, Decision science, Data Science or related field with a strong emphasis on sophisticated mathematical algorithm design, AI and Machine Learning, 10-12 years' experience in a...

  • Lead Financial Markets Specialist

    4 weeks ago

    Pretoria, South Africa Kamo Placement Full time

    Gauteng, Tshwane (Pretoria) - Annually Cost To Company (Market related, Negotiable) **JOB DESCRIPTION** - Lead qualitative and quantitative research and analysis, integrating the work of more junior and senior financial markets specialists and providing a comprehensive analysis of short - and long-term financial market developments within the South African...

  • (53) Manager - Accounting and Auditing Technical

    4 weeks ago

    Pretoria, South Africa South African Reserve Bank Full time

    **Brief description** The main purpose of this position is to enable the Prudential Authority (PA) to discharge its supervisory responsibilities impacted by accounting and auditing matters. The incumbent will lead a team of specialists responsible for providing specialist knowledge, skills and experience in the fields of accounting and auditing **Detailed...