Senior Administrator: Underwriting Administrator

1 month ago

Cape Town, South Africa Momentum Corporate Full time

**Introduction**

**Role Purpose**

The senior underwriting administrator will act as the liaison between the underwriter and the client by communicating medical decisions, checking and resolving client queries, arranging fastlane service and completing documents to enable the underwriting process.

**Requirements**:

- Grade 12 (NQF Level 4)
- 5 Years’ experience in an insurance administration environment
- MS Office (Outlook, Excel and Word)
- Experience in Employee Benefits is preferred
- Underwriting administration experience is preferred
- Previous leadership experience/quality controller experience will be beneficial

**Duties & Responsibilities**
- Resolve queries telephonically and electronically to resolve escalated underwriting queries in a timeous manner
- Attend to query investigations and provide feedback to all stakeholders
- Monitor and manage the adherence to the service level agreements for authorisations
- Check and update data and underwriting requirements in order to determine action required on status report
- Complete required documentation as per departmental guidelines
- Complete Broker Reports - Adhoc, monthly, quarterly, half yearly or annual basis or on request as arranged per individual client
- Be responsible for coaching and guiding the underwriting administration team in the underwriting management processes and procedures
- Ensure that the necessary risk management controls are in place
- Provide factual, logical, expertise and advice to clients and stakeholders
- Build and maintain relationships with clients, internal and external stakeholders
- Deliver on service level agreements with all stakeholders to ensure that client expectations are met and managed
- Make recommendations to improve client experience and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides Exceptional client service
- Ensure compliance to regulatory Treating Customer Fairly outcomes
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
- Encourage innovation, change agility and collaboration within the team
- Develop and maintain productive and collaborative working relationships with peers, team members and stakeholders
- Positively influence and participate in change initiatives
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Responsible to manage, identify and mitigate risk through the adherence of the medical underwriting administration process
- Identify to enhance cost effectiveness and increase operational efficiency
- Manage financial and other company resources under your control with due respect
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

**Competencies**
- Planning and organising skills
- Accountability
- Attention to detail
- Customer orientation
- Confidentiality
- Impact and Influence

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