Specialist: Technician-service Diagnostics

**UD Trucks Midrand** currently holds a vacancy for a Qualified Specialist: Technician-Service Diagnostics.

This position will be suited to an experienced person who has the ability to diagnose and repair faults and conduct vehicle services according to the prescribed standards of the OEM. Deliver high-quality technical expertise to satisfy customers and honour organisational service delivery values.

The main purpose of the job is to provide technical and diagnostic expertise within the service department and in doing so, advise colleagues on best practice methodologies for repairs and improvements as per customer requirements.

**Position Overview**:
**Specific Role Responsibilities**:
**The responsibilities of a Technician include the following tasks**:

- To carry out diagnostic work and support mechanics as instructed by the Foreman
- Carry out fault diagnosis to aid and speed up vehicle servicing.
- Take steps to ensure servicing of commercial vehicles remains within the targeted percentages of the manufacturers' time.
- Discuss matters with service advisors and customers as required and provide coherent explanations.
- Ensure standards are maintained with regard to the commercial vehicle's care and safety whilst performing functions.
- Ensure vehicles are returned to the customer after service in a neat and clean condition.
- Complete all necessary and relevant training as required by the OEM (online, classroom, and other mediums of training) within reasonable time frames.
- Admin functions:

- Complete forms and documentation included in the company's service routine.
- Draft and prepare any reports required.
- Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
- Ensure effective communication with team members and colleagues across departments, with customers and service providers.
- Participate in marketing campaigns when required for the furtherance of the business.
- Any other duties as may reasonably be required.

**Qualifications and Experience**:
**Minimum requirement**:

- Minimum 3 years’ experience working as a Diesel Technician on commercial vehicles.
- Qualified Diesel Technician
- Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
- Valid driver’s licence
- UD Truck Experience advantageous

**Skills and Personal Attributes**:
**Minimum requirement**:

- Mechanical insight and expertise
- Problem-solving and commercial vehicle fault-finding skills.
- Need excellent “fix right first-time” track record.
- Mental alertness
- Have sound English communication and writing skills to accurately record findings and work on job cards.
- Meticulous
- Customer orientated
- Team player and Interpersonal competence