Lodge Manager
1 week ago
Award winning 5* luxury lodge, part of an established group based in Kruger National Park is looking for a Lodge Manager.
The Lodge Manager is responsible for managing the assigned departments to produce a consistent, high quality guest experience, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures, to maximize guest satisfaction.
**Responsibilities**:
- Works hand in hand with the Head of Departments to oversee the daily operations of the Lodge.
- Meet with the General Manager as required and update on the Lodge’s operation.
- To be readily available to deal with all guest queries and complaints.
- Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
- Ensure lodge property standards are upheld and maintained.
- Ensure the stock control, stock take, and requisition procedures are strictly followed according to par levels and company standards, ensuring accuracy.
- To ensure that the department operational budgets are strictly adhered to.
- To review monthly forecasts and schedule resources accordingly.
- Maintain discipline in the departments according to company standards, address deviations according to disciplinary company standards.
- Ensure adherence and understanding to Fire, Hygiene and Health and Safety (OHS)
**Requirements**:
- Grade 12 and a Diploma in Hospitality Management.
- Valid code 10 driver’s license.
- Sound experience in Hospitality in a Private Game Lodge environment at 5* level
- At least 5 years minimum lodge management experience
- Sound Knowledge of MS Office Suite (Administration and Financial Competence)
- Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food and Beverage
- Strong leadership and management skills with excellent Communication skills and very well spoken.
- Confident team Player with positive attitude, enthusiasm, and emotional control
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