Client Services Manager

2 weeks ago


Bellville, South Africa SGRP Meridian Group Full time

About us... For over three decades, Meridian has developed a proud history of excellence, training each member of our team from the first day on the job. Many of our people began their careers packing shelves in-store and were later promoted into leadership positions. Our approach to business is enabled by agility, bravery, and remaining committed to exceeding expectations. By living our values, we aim to empower our people and our communities. We move with the times, but our business practices remain timeless. Our people come first.

About the role/s...

**Minimum skills, knowledge, experience required**:

- Level 6 Business Degree (BCom) with a marketing focus
- Must have strong analytical skills
- FMCG Industry experience (essential)
- 2 - 3 years’ experience in a similar client service environment
- At least 2-3 years in a middle to senior management role
- Experience managing client accounts
- MS Office (intermediate)
- Moderate understanding of IT technology

**Essential Competencies**:

- Strategic thinking; Analysis and problem solving; Judgment and decision making; Innovation & creativity; Information seeking; Industry awareness
- Emotional resilience / stress tolerance; Time management / Reliable; Flexible; Self-confidence; Self-resilience / Independent; Integrity
- Ability to develop relationships; Networking; Proactive communication; Positive impact and credibility; Excellent written communication; Interpersonal sensitivity
- Coaching and developing others; Conflict management; Directing others; Facilitating teamwork; Managing Change
- Result and Quality focused; Planning and organizing; Client focused; Detail focused

**Summary of position / duties**
- Key Account Relationship Management
- Information Management
- Management of client KPI’s
- FTP Content Summary
- Account Management
- Support

IMPORTANT NOTICE

I hereby consent for Meridian to process my personal information as part of the recruitment process. Meridian shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).



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