Snr Contract Manager
4 weeks ago
**Job Title**: Snr Contract Manager / Snr Facility Manager
**Location**: Cape Town, Western Cape
**Department**: Administration/Facilities Management
**Reports To**: [Operations Head/General Manager]
**Job Summary**:
The Facility Manager is responsible for the overall management, maintenance, and security of the facility to ensure a safe, efficient, and well-functioning workplace. This role requires coordinating with multiple teams, vendors, and stakeholders to support seamless BPO operations.
**Key Responsibilities**:
**Facility Operations & Maintenance**:
- Oversee day-to-day facility operations, including office maintenance, housekeeping, security, and utilities.
- Ensure proper upkeep of infrastructure, office equipment, HVAC, electrical, and plumbing systems.
- Develop and implement preventive maintenance plans to reduce downtime and ensure business continuity.
- Ensure compliance with workplace safety and environmental regulations.
**Vendor & Contract Management**:
- Manage contracts and relationships with external vendors for housekeeping, security, HVAC, cafeteria, and office supplies.
- Negotiate service agreements and monitor vendor performance to ensure quality service delivery.
- Maintain records of service agreements, warranties, and equipment maintenance schedules.
**Space & Asset Management**:
- Plan and optimize space utilization to accommodate operational needs.
- Maintain inventory of office assets, including furniture, IT equipment, and supplies.
- Coordinate with IT and operations teams for workstation setup, moves, and reconfigurations.
**Health, Safety, and Compliance**:
- Ensure the facility complies with fire safety, occupational health, and regulatory standards.
- Conduct regular safety drills, risk assessments, and emergency preparedness training.
- Implement and monitor security protocols, access controls, and surveillance systems.
**Budgeting & Cost Management**:
- Prepare and manage the facility management budget, including maintenance, utilities, and service contracts.
- Identify cost-saving opportunities without compromising service quality.
- Track expenses and provide reports on facility-related expenditures.
**Crisis & Emergency Management**:
- Develop and implement business continuity and disaster recovery plans for facility-related incidents.
- Act as the primary point of contact during emergencies, coordinating response efforts with relevant authorities.
**Qualifications & Skills**:
- Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
- 5+ years of experience in facilities management, preferably in a BPO or corporate office setting.
- Strong knowledge of building systems (HVAC, electrical, plumbing) and regulatory compliance.
- Experience in vendor management, contract negotiations, and budgeting.
- Excellent communication and leadership skills.
- Ability to handle multiple tasks and work under pressure.
- Proficiency in MS Office and facility management software.
**Preferred Certifications (if applicable)**:
- Certified Facility Manager (CFM)
- OSHA Certification
- ISO Compliance KnowledgeTop of Form
Bottom of Form
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