Technical Services Team Lead

3 weeks ago

Johannesburg, South Africa Platinum HR Full time

**Key responsibilities/roles**
- Engaging with customers on technical challenges with projects and SLA's
- Management of the Change process - Approvals and Auditing
- Responsible for site Investigations / reports
- Responsible for customer network audits / reports
- Responsible for assisting in drafting of OT Standards
- Responsible for annual disaster recovery audits and action tracking
- Responsible for customer network drawings being maintained for customer sites
- Responsible for management of all current OPC / SCADA integration services and support
- Responsible for the output of Wireless RF surveys and Audits
- Assist with the internal OT Training - (Sedna Training Centre) Building material and mentoring of team members
- Assist with the Critical systems audits on customer sites
- Assist with the Continuous improvement of Monitoring system on customer sites
- Assist with OT technical design elements of projects
- Assist with the technical implementation support of projects
- Accountable for Tier 3 and 4 support requests

**Minimum Requirements and Experience**
- Management (Team - Tier 2-4 Technicians)
- Technical - CCNP or equivalent
- Min 5 years management/Team Lead experience
- Min 5 years Technical
- Valid driver’s license

**Behavioural Competencies**
- Customer/client focused
- Strong Management/Team Lead skills
- Positive attitude, problem solver, strong leadership skills and a Driver
- Consistency in output and quality orientated
- Attention to detail
- Function in Stressful conditions and amenable to crisis conditions
- Methodical approach to tasks
- Ability to multi-task, prioritize and work efficiently; resolve requests within required timelines
- Flexibility to adapt to all situations and working hours.
- Promote cooperative and harmonious working environment to maximise employee morale, productivity, and efficiency/effectiveness.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate (required)

**Experience**:

- Management: 5 years (required)

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