Tasting Room Manager

1 week ago

Helderberg, South Africa Solved. Full time

Area:
helderberg
- Term:
permanent
- Experience:
5 years +
- Salary:
neg
- Closing Date:
neg
- Starting Date:
neg
- Reference Code:
slvd-23-26

our client is looking to recruit a dynamic, creative & wine passionate individual to join their skilled tasting room team. the goal of the appointment is to embrace the synergy and lead the team & the tasting experience to new heights. you will have experience in the day-to-day activities of a tasting room, wine passion/knowledge & practical ideas relating to revenue creation.

key responsibilities will include:
tastings
- delivering a remarkable guest experience & create brand ambassadors through exceptional hospitality & tasting room programming
- ensuring guests have a world-class tasting experience
- assisting / hosting private function tastings & vip tastings with clients
- staff training & overseeing of tastings

customers
- responsible for online orders following company guidelines
- developing & hosting tours on the estate
- signing up new members to the wine club
- relationship with national & international tour operators. booking groups for tastings
- liaising and organising tastings with guest houses and neighbouring estates

sales
- meeting & exceeding targets
- responsible for tracking expense and sales budget
- implementing promotional offers
- visual merchandising
- tasting room incentives & maximising team effectiveness
- platter(s) stock management & budget
- monthly reporting to senior management on sales, operations & tasting room overall performance

operational
- responsible for daily operations & following company policies
- creating / implementing standard operating procedures
- coordinating & overseeing daily shifts
- implementing health & safety protocols
- opening & closing the tasting room
- direct sales pos
- cash and credit card reconciliation
- daily cash ups
- daily stock take and stock order
- staff wages
- staff rosters and staff management
- positively work with other departments such as marketing, production, etc
- weekends / holidays work required as well as flexibility in the evenings

qualification and experience:

- suitable wine qualification / hospitality qualification
- 5 years+ in similar role
- able to work hospitality hours.

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