Head of Own Retail

To deliver a ‘best in class’s consumer sales and Client brand experience through the Client centres that will ensure that Client is the brand of choice for all consumers visiting.
- To be responsible for all operational tasks in the running of the centres, ensuring that they are performed effectively and in a timely and efficient manner and delivered to a high standard always ensuring a premium experience for both internal and external customers.
- To own and deliver a sales budget, ensuring that plans for delivery of sales, NPS, margin and category mix are in place and executed by the team.
- To manage and develop the team, ensuring that succession plans are created.
- To manage Client’s direct sales channel to achieve annual budgets and KPIs.
- To work closely with marketing and the Commercial Director to make sure marketing plans are in place to deliver the annual budget and the longer-term vision.
- To ensure that the organisation is consumer-centric in its approach to retail sales and to set standards in line with the premium positioning of the brand.
- To lead the Client direct sales teams ensuring operationally efficient processes are put in place to enable achievement of Client’s direct sales targets.
- To create and deliver a plan that delivers long term growth with a target of doubling direct sales.
- Be aware of the existing retail dynamics and the sensitivities around our current retail partners and work closely with the Brand Activation Manager and Commercial Director to manage communication.
- Work with the individual direct sales teams to ensure that teams can deliver a superb retail experience.
- To ensure merchandising standards are in line with guidelines
- To grow sales of Client appliances and accessories with new and existing owners which in turn will increase profitability.
- Set and plan Client’s retail sales annual budget in conjunction with the Commercial Director and
- Work with the Brand Activation Manager to ensure that growth targets for Client are being achieved through increased (relevant) site visitors and improved conversion rates
- To develop and implement a sales strategy to deliver and exceed annual budgets for sales, units, transaction value, conversion rate and margin.
- Reporting on the performance of the retail store and whether it is reaching financial goals with action plans for growth.
- Deliver a best-in-class premium brand experience for all visitors to the store.
- To be an active Manager who actively encourages best practice, introduces new training opportunities, ideas and skills, and always looks to raise the standards and improve/evolve the team.
- Scheduling employees to cover all hours of operation in the most efficient way.

**Job Type**: Permanent

**Salary**: R350,000.00 - R450,000.00 per year

Application Question(s):

- Do you have Management and team Leadership experience?
- How many years white goods retail industry experience do you have?

**Education**:

- Bachelors (preferred)

Willingness to travel:

- 75% (required)