Dispatch Supervisor

**Purpose of the job**:
Focusing on duties such as daily control of orders for dispatch, loading and receiving of stock, housekeeping and stock rotation procedures.

**Responsibilities**:

- Responsible for all Month end stock count in Dispatch.
- Receiving of products from production and Inter company.
- Transfer cages kept locked after products received.
- Stock/GRV transfer into GP.
- Stock count & recons done at the start and end of shift by both parties during handover.
- Checking load documents and verifying that all is in order and verifying that seals are correct according to bulk picking slip.
- Account for all stock being dispatched.
- Reconciling of Stock per shift. (Stock recon must be done on every shift).
- Keeping dispatch storage areas neat and tidy.
- Update daily reports to Dispatch Manager.
- Delivery Vehicle loaded as per pipeline on time.
- Plan Depots loading of trucks and making sure that all stock is timeously loaded.
- Making sure that all staff have their PPE all the time. Also monitor time and attendance.
- Conduct the Depot claims (ITO queries).
- Truck inspection done prior to loading. (Food Safety requirement).
- Adherence to all relevant SOP’s.
- Explain all stock variance.
- Accurate order requirements sent to production.
- Conduct shift invocoms.
- Assist with stock control by assisting with monthly stock counts as required by management (transfers and GRVS)
- Checking load documents and verifying that all is in order and verifying that seals are correct
- oversee or lead employees working at lower-level dispatch.
- Ensuring maintenance of housekeeping processes
- account for all stock being dispatched
- reconciliations
- keeping dispatch storage areas neat and tidy
- providing weekly reports
- truck departures on time
- assist with queries related to the dispatching department

**Qualification Requirements**:

- Grade 12

**Experience Requirements**:

- 3 years supervisory experience in a similar role in an FMCG environment
- Warehouse and stock management experience

**Key Outputs**:
**Competencies (Knowledge, Skills, Abilities)**:

- Planning and organising
- Must have a strong personality and excellent leadership skills
- Computer literacy - Strong Computer skills
- Numerical ability
- Sense of urgency
- Attention to detail
- Problem solving
- Communication - written, verbal

**Other Requirements**:

- Pressurised environment
- 6-day position
- Required to work Saturdays, Sundays and Public Holidays as per shift roster
- Required to work on a rotating 12-hour shift which includes night shift
- May have to deal with customer complaints