Customer Service Advisor

3 weeks ago

Cape Town, South Africa amplify5 Full time

**Key purpose of the role**

amplify5 is opening a world of new possibilities as we grow our client relationships and campaigns, and as we do so, another exciting opportunity to join our team as an Onboarding Specialist has arisen.

If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, innovative environment, we want to hear from you.

The Onboarding Specialist supports new clients by explaining the value of key product features and enabling their initial setup to ensure success. The Onboarding Specialist will be a welcoming and empowering face of the company to drive strong customer satisfaction.

**Responsibilities**
- Supports low-tier accounts by engaging in a one hour synchronous video session
- Proactively and quickly engages the customer at the start of the call to gain a strong rapport and communicate the goal of the call
- Demonstrates curiosity by asking discovery questions to gain an understanding of the customers pain points and goals.
- Actively listens to ensure customers pain points are addressed during the call via the appropriate product features while listening for upsell opportunities.
- Follows call guide while appropriate balancing the needs conveyed by the customer
- Tailors content and communication style to service a variety of stakeholders from senior executives to end-users.
- Meticulously documents post-call notes to reflect the customers pain points, goals features reviewed, activities performed, and overall sentiment of the customer during the call.
- Comfortable learning new systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and health of account in an efficient manner.

**Performance Metrics**
- Customer Satisfaction
- Customer Retention
- Documentation accuracy

**Qualification**
- Matric (Completed)

**Experience**
- Minimum of 2 years' unbroken experience in a customer service role, preferably in an international Contact Centre role.
- Minimum of 1 year experience with using popular CRM platforms and/or SaaS business model
- Minimum of 1 year experience hosting video-based call scenarios or interviews
- Demonstrates a genuine curiosity and customer-focused mindset
- Willing to work UK and US Hours, if required.

**Competencies**
- Exhibits self-awareness and self-management
- Interpersonal Skills
- Demonstrates excellent active listening skills in order to quickly synthesize information
- Communication Skills

In return you will work for a people focused business, which is rapidly growing and offering great opportunities to the team. You will be based in world class office facilities and supported by a dedicated, hands-on leadership team.

Pay: R8 000,00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you willing to work UK and US hours if required?

**Education**:

- High School (matric) (required)

**Experience**:

- CRM or SaaS: 1 year (required)
- hosting video-based call scenarios or interviews: 1 year (required)
- International Customer Service: 2 years (required)

  • Service Advisor

    4 days ago

    Cape Town, South Africa First Degree Recruitment Full time

    Service advisor / Aftersales consultant Vacancy for a Vehicle Service advisor with a vehicle dealership in Helderberg **Duties**: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer satisfaction...

  • Service Advisor

    22 hours ago

    Cape Town, South Africa Energia Consulting Full time

    My Client, a well established company based at Airport Industria is seeking to employ a Service Advisor to join their dynamic team and act as a liaison between customers and the Service Foreman. **Responsibilities**: - Greeting customers and scheduling vehicles for service and maintenance. - Consulting with Foreman regarding necessary repairs and possible...

  • Service Advisor

    4 weeks ago

    Cape Town, South Africa First Degree Recruitment Full time

     Service advisor / Aftersales consultantVacancy for a Vehicle Service advisor with a vehicle dealership in the Northern SuburbsDuties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer...

  • Service Advisor

    2 weeks ago

    Cape Town, South Africa First Degree Recruitment Full time

      Service advisor / Aftersales consultant Vacancy for a Vehicle Service advisor with a vehicle dealership in the Northern Suburbs Duties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer...

  • Service Advisor

    4 weeks ago

    Cape Town, South Africa First Degree Recruitment Full time

     Service advisor / Aftersales consultantVacancy for a Vehicle Service advisor with a vehicle dealership in the Northern SuburbsDuties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer...

  • Service Advisor

    4 days ago

    Cape Town, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R 15 000 - 20 000 Per Month Gender - Does Not Matter Career Level - Experienced Job Category - Workshop Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Service Advisor- Job Type: - Full-Time- Basic Salary: - R 18 000 - R 20 000- Company Car: - No- Incentives/Commission: - Yes- Company...

  • Service Advisor

    3 days ago

    Cape Town, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R 15 000 - 20 000 Per Month Gender - Does Not Matter Career Level - Experienced Job Category - Workshop Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Service Advisor- Job Type: - Full-Time- Basic Salary: - R 15 000 neg.- Company Car: - No- Incentives/Commission: - Yes- Company Benefits: -...

  • Service Advisor

    22 hours ago

    Cape Town, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R 15 000 - 20 000 Per Month Gender - Does Not Matter Career Level - Experienced Job Category - Workshop Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Service Advisor- Job Type: - Full-Time- Basic Salary: - R 18 000 - R 20 000- Company Car: - No- Incentives/Commission: - Yes- Company...

  • Service Advisor

    7 days ago

    Cape Town, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced (Non-Manager) Job Category - Workshop Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Paula Addinall- Sub Category: - Service Advisor- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: - No-...

  • German Speaking Customer Service Advisor

    6 days ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Customer Service Advisor** Our Client is a captive contact centre providing seamless 24/7 customer support services in multiple languages. Over the years, they have diversified into providing 24/7 multilingual contact centre solutions to global names in aviation, telecommunication, retail and finance. **Job Type** Onsite |...

  • Service Advisor

    2 days ago

    Cape Town, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R 15 000 - 20 000 Per Month Gender - Does Not Matter Career Level - Experienced Job Category - Workshop Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Paula Addinall- Sub Category: - Service Advisor- Job Type: - Full-Time- Basic Salary: - R 17 000 - R 19 000- Company Car: - No- Incentives/Commission: -...

  • Customer Service Advisor

    4 days ago

    Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: If you’re looking for an opportunity to jump start your career, this is your time to shine! We’re looking for fast learning, quick thinking team players to join our Cape Town team where you’ll provide exceptional customer experiences for a dynamic...

  • Customer Service Advisor in Cape Town

    3 days ago

    Cape Town, South Africa ABC Worldwide Full time

    Customer Service Advisor - USA Campaign Our client is looking for inbound call centre agents to provide telephonic customer services to their USA clientele. Job Responsibilities: - Operations: Ensure a positive customer experience. - Maintain in-depth knowledge of customer needs - Promote and maintain a positive, professional image of EXL. - Issue...

  • Automotive Service Advisor

    4 days ago

    Cape Town, South Africa Ikon Consulting Full time

    **Salary** Between R15000 and R16500 basic + incentives. **Description** Career opportunity at a motorcycle dealership for an experienced service advisor. This is a unique and exciting environment to work in. If you are passionate about motorbikes and biking people, this will be a great workplace for you. You can share your passion and camaraderie and...

  • Service Advisor

    6 days ago

    Cape Town, South Africa IKON Consulting Full time

    Western Cape - Service Advisor - City Centre **Salary**: Between R15000 and R16500 basic + incentives. **Description**: Career opportunity at a motorcycle dealership for an experienced service advisor. This is a unique and exciting environment to work in. If you are passionate about motorbikes and biking people, this will be a great workplace for you. You...

  • Service Advisor

    4 days ago

    Overberg, Western Cape, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced (Non-Manager) Job Category - Workshop Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Service Advisor- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: - No-...

  • Service Advisor

    4 hours ago

    Overberg, Western Cape, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced (Non-Manager) Job Category - Workshop Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Service Advisor- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: - No-...

  • Service Advisor

    4 hours ago

    Swartland, Western Cape, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R Market Related - Market Related Per Month Gender - Does Not Matter Career Level - Experienced (Non-Manager) Job Category - Workshop Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Paula Addinall- Sub Category: - Service Advisor- Job Type: - Full-Time- Basic Salary: - Market Related- Company Car: - No-...

  • Service Advisor

    5 days ago

    Cape Town, South Africa IKON Consulting Full time

    Western Cape - Service Advisor - Northern Suburbs **Salary**: Basic salary is market related + incentives + company contributions to medical aid and provident fund. **Description**: Your main function is to provide excellent customer service consistently to service clients at a very busy franchise dealership. This dealership is part of a large automotive...

  • Customer Advisor(Bpo Debt Collector)

    5 days ago

    Cape Town, South Africa Sigma Connected Full time

    We are recruiting Customer Advisors to deliver amazing service to our client and their customers whilst working towards meeting performance targets and standards in the BPO Contact Centre industry. This campaign deals with inbound & outbound debt collections experience in a BPO environment. **REQUIREMENTS**: - Minimum Grade 11 / Grade 12 - Matric -...