Bench Technician

**Empowering careers at ARJO**

**At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?**

**This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.**

**Empowering careers at ARJO**

**At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?**

**This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.**

The Bench Tech is required to support all IPC & PAC technical functions in the Rosslyn region. This will include but not limited to Servicing, Fault-finding/troubleshooting & Repairs on all IPC & PAC systems. Maintaining strong customer relations is essential during service intervals and repairs conducted at customer facilities. A High efficiency is required in turnaround times and in completing services & repairs to improve on customer satisfaction and maximize customer retention.

As the Bench Technician you will be responsible for:
**Essential Duties and Responsibilities**:

- Service & repair IPC & PAC equipment to full working capacity.
- Schedule and attend onsite customer services and repairs
- Fill in and complete job cards for any service repairs, warranties completed
- Prepare and regularly track service intervals for IPC & PAC systems
- Accurately diagnose and troubleshoot technical issues in a timeous manner.
- Plan trips to outline areas to service equipment and attend to service related queries.
- Maintain high levels of service and technical support to all customers
- Fill out service certifications for equipment serviced
- Ensure software calibrations are updated with latest versions
- Maintain adequate stock control management for planned repairs and services.
- Complete warranty repairs and provide inspection reports to QRC
- Complete field actions or as required by the quality team
- Maintain and follow up on warranty processors and procedures for all intended repairs.
- Assist with queries at hospitals and customer sites.
- Maintain good customer relationships
- Complete daily activity & reports on a daily basis or as required by supervisor
- Maintain company vehicle in good condition.
- Keep records on vehicle mileage and route planners
- Adhere to safety protocols and quality standards on all Arjo products.

**Knowledge and Experience**:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Minimum of Grade 12 or equivalent.
- Relevant tertiary qualification will be an advantage.
- Strong electronic & technical mindset.
- Basic computer literacy skills in MS Excel and Outlook.
- Valid driver’s license (Code 08/EB)
- Minimum experience in driving company vehicle of at least 2 years.
- Ability to work independently. Excellent time management skills.
- Excellent communication skills.
- Understanding of Arjo products will be an advantage
- Attention to detail.
- Customer Service Orientated.
- Organized.
- Must be available to work after hours on adhoc basis.
- Must be available to travel nationally when needed or required.

**Skills and Attributes**
- Energetic
- Team worker & player
- Excellent time management skills
- Solid business acumen
- Planning and prioritizing of tasks
- Adhere to deadlines, policies & procedures
- Punctual

**What we will offer in return**

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

**Why diversity matters to us**

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all

**About Arjo**

**At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to dri