Junior IT Technician

3 weeks ago

Durban, South Africa Hasmart Full time

**Junior IT Technician**

**Personal Attributes**
- Excellent communication Skills.
- Exceptionally well groomed and presentable.
- Highest standard of customer service delivery.
- Demonstrating a positive attitude and maintaining professionalism at all times while on duty.
- Willing to learn, able and eager to deliver, and being driven to achieve would be personal attributes suited for this position.

**Requirements**:

- To be available to work after hours as and when required.
- To be on be on standby on public holidays should the company require IT assistance
- Proven experience as IT Technician or relevant position
- Excellent diagnostic and problem-solving skills
- Excellent communication ability
- Attention to detail.
- Communicate efficiently between the branches.
- Punctual and reliable
- Outstanding organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Degree in Computer Science, engineering or relevant field
- Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT

Professional
- Own Vehicle and Driver’s License
- Willing to travel to other Stores / Branches
- Work with outsourced contractors for jobs
- Work individually as well as part of a team
- Work with other service providers i.e., ISP, IT Service Provider etc.

**Duties and Responsibilities**:

- Installing and configuring hardware / software & network components to ensure usability

remotely or on site
- Troubleshooting and attending to all hardware / software & networking issue remotely or on

site
- Ensuring electrical safety standards are met.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Conducting daily backup operations.
- Managing technical documentation.
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer

equipment
- Organize and schedule upgrades and maintenance without deterring others from completing

their work
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders in advance
- Ensuring to work as meticulously as possible
- Learn and keep up-to date with latest standards and practices
- Create systems and processes when needed and implement
- IT asset management (ensuring we keep track of all our equipment’s i.e., warranty, invoice

no. serial no.)
- Setting up mobile phones for users
- Ensure camera systems are in full working order at all times
- Ensuring there is mínimal downtime to the business across the board whether it’s the internet

connectivity / computer / printer / phones etc.
- Logging calls with service providers
- Have a backup plan in the event you are not at work, other people must know what they

should do if a case occurs.
- Management of service providers

**Salary**: Market related

**Job Types**: Full-time, Permanent

**Salary**: R6,000.00 - R8,000.00 per month

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