Head Waiter

Responsible and hands-on for the comfort and personal care of the guests.
- Maintaining the Guest Information Book and Diary.
- Organizing/coordinating early morning tea service under guidance of the Duty Manager.
- Preparation for service.
- Service of all Food and Beverage requests.
- Organising Food & Beverage stock.
- Taking care of crystal/silver/crockery stock for the Main House and assist with the onsite conferencing facilities stock when requested.
- Cigar stock handling and correct storage thereof under supervision of the Executive Chef.
- Assist, when possible and when requested, with functions at the Conference Centre.
- Housekeeping duties relevant to the position.
- Taking care of table linen for the Main House under supervision of the Housekeeping Supervisor.
- Taking care of the cellar stock under supervision of the Executive Chef.
- Reporting of faulty equipment to the Maintenance Department.

**Requirements**:

- Three Year Diploma or Degree in Hotel Management specialised in Food & Beverage; or formal Hospitality training.
- In-depth knowledgeable on wines and spirits.
- In-depth knowledge on food terms in order to answer guest questions relating to menus.
- A minimum of at least 10 years’ service experience within the hospitality industry, which should ideally include service in a boutique-style hotel or private residence.
- In-depth knowledgeable on wines and spirits.
- In-depth knowledge on food terms in order to answer guest questions relating to menus.
- Positive attitude and good communication skills, with excellent grooming standards.
- Understand concepts like anticipatory, friendly not familiar, privacy and confidentiality, invisible and available.
- Understand social etiquette and formal service.
- Proper table setting and prepping for big functions.
- Ability to enhance effective teamwork with Housekeeping.
- Sound decision-making skills pertaining to guest’s needs.
- Problem solving and “get it done” attitude. Very “hands-on” and ready to pitch in.
- Flexibility to respond to a variety of different work situations and ability work on his own, as well as with colleagues
- Sound planning and organisational skills pertaining to guest’s needs and requirements.
- Knowing how to plan in advance is of utmost importance
- An acute awareness of levels of service excellence
- Acute attention to DETAIL