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Principal Technical Training Instructor

4 months ago

City of Cape Town Western Cape, South Africa ACI Worldwide Full time

Join the Team Making Possibilities Happen If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. As a Snr Technical Training Instructor, you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry

**Job Summary**:
Acts as a technical expert within the department. Uses data from a variety of sources to analyze needs and designs customized training solutions. Delivers training using various learning methodologies while ensuring learning outcome by checking for understand and skill acquisition.

Leads group to identify training gaps within the product set. Acts as a lead resource in project planning, new hire training, release updates, and coordination of customer education projects.

**Responsibilities**:

- Creates and updates course materials as required for new software releases, new products, fixes, customer feedback and new material as identified. Evaluates enhancements and/or updates to the product software to determine impact to existing education materials and networks.
- Leads the design, development, testing and delivery of high-quality software/solutions with limited direction from the project lead and/or manager.
- Proactively keeps abreast of product/solutions changes as a result of fixes, new releases, customer projects and software development methodology changes. Maintains a close working relationship with product/project development group
- Configures, maintains, and enhances education networks, demo and test systems. Provides assistance and training to other education analysts in this area as required.
- Continues to deepen professional knowledge through education, seminars, training and literature.
- Acquires feedback on all courses conducted, leads cross-functional round tables to gather information for future requirements for products; will anticipate and promote customer needs for training.
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
- Perform other duties as assigned.

**Skills and Experience required for the job**:

- Bachelor’s degree in a High-Technology related field, Coding, Instructional Design, Education, Communication, or equivalent experience.
- 5 -10 years’ experience in design, development, implementation, and assessment of high-technology learning curriculum.
- Skilled facilitator of virtual and classroom technical training.
- Fluent in conversational English and comfortable facilitating high-technology training in English.

**Preferred Knowledge, Skills and Experience needed for the job**:

- The ability to facilitate training in multiple languages in addition to English, such as Spanish, and/or Portuguese.
- Knowledge of one or more coding languages and object-oriented programming.
- Knowledge of eLearning design methodologies and practices, as well as adult learning theory.
- Deep knowledge of Captivate and Articulate authoring software packages.
- International Travel required up to 30%, local and global conditions allowing.

**Benefits**:In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.
- ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. _

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