IT Technician

1 week ago

Johannesburg, South Africa Network Contracting Full time

**IT TECHNICIAN**

**Overall Role Purpose**
Provide IT Support to all users in the Organisation, managed through the Service Desk to ensure IT and the related Infrastructure is available and supporting business requirements.

**Overall goals / Typical measures**

**Internal Customer**
➢ Employees / Users
- Provide IT Support to all Users within company
- Provide the appropriate assistance to all IT Related Issues, and when a resolution is not provided, escalate when applicable
- Troubleshoot issues that are raised to the Service Desk

**External Customers**
➢ Service Providers
- Engage with External Service Providers when required, For Example: Network Service Providers, Printing Providers, etc.

**Stakeholders**
➢ Internal Users
- Maintain working relationship with Computer Users

➢ Vendors
- Maintain working relationship with Local IT Vendors / ITS

**Process**
- To ensure that IT processes and company policy is adhered to.
- To maintain and ensure that IT Infrastructure is available support business requirement

**Teamwork**
- Contribute to influence a team spirit of effectiveness in the team

**_Job Requirements _**
- Understanding and practical experience of the IT requirements within the division
- Proven experience in the management of a team across IT Infrastructure and System Development
- Change management
- Innovation
- Strategic thinking
- Systematic problem solving
- Negotiation skills
- Communication skills and information sharing

**Expected years of experience (Minimum)**
- 3 - 5 years experience in IT related field.

**Expected Educational Qualifications**
- Matric
- Bachelor's Degree in IT/Computer science

Thank you,

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