Claims Supervisor

To manage the book health aspect of all Affinity products by creating both long term and short-term goals.
- Contribute towards strategic planning in terms of execution of book health areas on all Affinity products and continuous reporting on these areas to senior management.
- Create long
- and short-term goals for the book health team to meet.
- Monitoring trends for complaints and implementing processes to reduce these.
- Ensuring the Application of TCF, PPR and POPIA in the Affinity space.
- Risk management and assessment for new policies.
- Assessing areas of improvement and implementing staff training.
- Continual improvement of processes.
- Creating and implementing team Key Performance Indicators.
- Oversee a team to ensure all reporting and claims are processed efficiently and effectively.
- Be aware of all failed exceptions, imports and cancellation and communicate these with other supervisors in the Affinity space.
- Work with brokers, IT and clients to resolve any failed exceptions, imports and cancellation in the Affinity space.
- Oversee and manage all risk and ensure process in place to mitigate all potential risk.

**Job Type**: Permanent

Application Question(s):

- Have strong report writing skills.
- Have advanced Excel and Power point skills.
- Have good verbal and written communication skills.
- Able to show initiative and problem solve effectively.
- Have a good understanding of All Risk Policies.
- Be familiar with FAIS legislation and Compliance requirements.
- Be able to create and implement training program.
- A qualification in Short Term Insurance - minimum of 150 credits and/ or credits towards being FAIS compliant is essential.
- Minimum of 3 years of experience in a leadership role.
- Successfully passed Grade 12 mathematics.
- Able to work independently with effective time management skills.
- Able to work under immense pressure whilst remaining focused and able to think logically.

**Education**:

- High School (matric) (required)

**Experience**:

- Short Term Insurance: 3 years (required)

Application Deadline: 2024/08/12
Expected Start Date: 2024/09/02