Group Reservationist

An experienced Group Reservationist is sought to join the reservations team of this hotel. You will be required to ensure that reservations are maximized through the booking, daily follow-up, and confirmation of reservations to achieve maximum room revenue for the Hotel.

**Key responsibilities of this role will include but are not limited to**:

- Plan daily schedule of work
- Ensure all booking inquiries are dealt with in a 12 - 24 hour turnaround time
- Ensure all member-specific tasks are accurately processed and completed. Such reports include rooming lists, handover, and daily banking.
- Assist in achieving the monthly prescribed targets set by hotel management, in accordance with the hotel’s annual budget.
- Create all bookings according to the procedures in Opera. Link correct corporate company/agency to bookings if applicable. Ensure detailed billing instructions are added to the booking upon creation.
- Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
- Perform other duties as assigned such as running daily reports, e.g. cancellations, bookings, or arrivals reports.
- Effectively manage any escalated queries that arise within or in relation to reservations
- Demonstrate strong team support that exists in areas of responsibility and role profiles amongst co-workers.
- Keep ahead of activities/offerings within the hotel as an opportunity to upsell experiences to guests, e.g., wine events, etc.

**Requirements**:

- Matric
- Hotel Management diploma or degree advantageous
- A basic understanding of revenue management required
- Understanding of how to implement yield management principles
- Must have experience in similar position in a similar 4*/5* establishment
- Basic accounting skills
- Work various shifts when needed
- Computer Literate, including MS Office and Opera
- Previous relevant experience at 4* establishment

**Competencies**:

- Excellent product knowledge of hotel and surrounds
- Excellent verbal and written communication skills
- Highest standards of ethical conduct.
- Collaborative approach to teamwork
- Growth mindset in identifying ways to improve systems and processes
- Subscribes to the Hotel values, service & leadership ethic.