Telkom Operator

**Institution**: Ceres Hospital, Witzenberg Sub-district, Cape Winelands Health District

**Service benefits**:
13th cheque, employer’s contribution to pension fund, housing and medical aid allowance.

***Requirements**
**Minimum educational qualification**:
**General Education and Training Certificate (GETC)/Grade 9 (Std. 7).**
**Experience**:
**Appropriate experience in operating an electronic switchboard, a messaging and paging system.**
**Inherent requirements of the job**:
**Willingness to work shifts, night shifts, weekends and public holidays.**
**Work overtime when required by operational needs.**
**Physically able to hear and speak clearly.**
**Competencies (knowledge/skills)**:
**Ability to operate an electronic switchboard.**
**Excellent listening skills and telephone etiquette.**
**Computer literacy in Microsoft Packages (Word, Excel and Outlook).**
**Ability to communicate effectively (verbal and written) in at least two of the three official languages of the Western Cape.**

**Duties (key result areas/outputs)**:
**Manage switchboard, answer telephonic queries and deliver messages.**
**Ensure that switchboard and telephone equipment is in working order.**
**Monitor, place and record all cellular, national and international calls made.**
**Effectively perform duties in the paging office including sending of bulk SMS’.**
**Report all faults to Telkom and other technical service providers.**
**Assist with administration duties at the Telephone Exchange.