Customer Data Analyst

1 week ago


Durban, South Africa First Group Management Full time

Job overview
First Group Hotel and Resorts seeks the services of an experienced CRM (customer relations marketing) manager to head up the implementation of Microsoft Dynamics Software across the Group. The individual should have minimum five years related experience and be able to liaise with various department managers to structure campaigns and communications throughout the group’s customer base, to improve customer relations and sales of the groups products and services.
Key performance areas
Customer journey development - creating and maintain customer satisfaction goals.
Create plans to address the business needs which may fluctuate from time to time.
Addressing customer concerns and complaints in most effective manner.
Creating sales plans to generate and increase revenue.
Marketing to optimise data and utilise such to achieve optimum turn-around times.
Building long-term relationships with key clients
Study competition to find new ways to retain customers
Collaborate with internal teams.
Make recommendations based on data interpretation.
Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
Proactively offer ideas and insights to improve the customers issues and challenges.
Maximise utilisation of products or services sold to customers.
Collaborate with marketing and sales to strategise revenue growth
Competencies required
Marketing and sales qualification advantageous
Ability to take initiative and solve problems independently.
Strong communication skills to effectively communicate at all levels.
Self-motivated
Must have the ability to multi-task and delegate effectively.
Detail-oriented, the ability to work with data and numbers and produce effective strategies to optimise sales.
Innovative and creative thinking
Ability to work as part of a team and independently.
Good organisational and time-management skills
Minimum requirements
To be considered for this position applicants must have at least five years’ related experience.
Be fully computer literate in all Microsoft packages.
Experience in Dynamics would be an advantage, alternatively any other CRM system is essential.


  • Data Analyst

    2 days ago


    Durban, South Africa Pollock and Associates Full time

    Data Analyst ICT Durban - Kwa Zulu Natal - South Africa This role reports directly to the Group Executive HR. This position is newly created to assist in implementing SAGE in the HR department. Its primary objective is to bridge the gap between HR and Technology, optimising HR workforce management strategies through data-driven decision-making processes to...


  • Durban, South Africa Hirt & Carter Full time

    **_DATA AND REPORTING ANALYST _** **_HIRT & CARTER DIGITAL SOLUTIONS _** **_DURBAN - ** **_CORE PURPOSE OF THE JOB: _** The Data & Reporting Analyst will drive critical business decisions by analyzing metrics and designing reports in order to communicate key data to internal and external stakeholders. **_KEY PERFORMANCE AREAS:_** - Cleanse, transform,...

  • Data Analyst

    3 days ago


    Durban, South Africa Recruitment Web South Africa (Pty) Ltd Full time

    Data Analyst: Perform statistical analysis of data; monitor data quality. Solid understanding of data sources, data organization and storage. Build reports and reconcile to system data. - Cleansing and preparing data - Analyzing and exploring data - Expertise in statistics - Analyzing and visualizing data - Reports and dashboards - Communication and...


  • Durban, South Africa Affirmative Portfolios Full time

    **Data Capturer ~ Finance** **Durban** ***: **Data Anaylst/Pricing Analyst Durban - R25 000 pm** **Analysis of Data to determine what the rental price should be and when it should be changed, and the price it should be changed to.** **Education: B Com degree preferred** **Coming from a Business analytics environment.

  • Data Analyst

    4 days ago


    Durban, South Africa Zeal HR Full time

    **Job Title**:Data Analyst **Introduction**: Objectives of the Role Ensure that DMA, RNG and GET tasks allocated for testing are assessed and reported on in accordance with the approved methodologies, working documents and templates and in line with regulatory, accreditation and contractual requirements. Primary Responsibilities - Conduct Game Engine...

  • Data Analyst

    3 hours ago


    Durban, South Africa Jobs 4 All Full time

    A vacancy for a Junior Data Analyst in the construction department in Durban. Duties & Responsibilities The purpose of this job is to analyse, interpret and report on large data sets to ensure that areas of concern are identified and highlighted for senior management intervention Building of reports and presentation of data to provide value and...

  • Data Analyst

    5 days ago


    Durban, South Africa Zeal HR Full time

    **Job Title**:Data Analyst **Qualification**: Mathematics/Science/Commerce/IT Degree (NQF Level 7), or equivalent, if substantiated by valid evidence of competency. **Job Requirements**: - Conduct Game Engine Testing (GET) reviews for all product and game types - Conduct Random Number Generator (RNG) reviews in line with requirements. - Conduct Data...

  • Data Analyst

    5 days ago


    Durban, South Africa True Blue Group Full time

    **Purpose of the Job** The Data Analyst will collect and analyse data across the business to make informed decisions or assist other team members, managers and leadership in making sound decisions. **Key Job Responsibilities** - Source and collect data from various channels to be used by management in analysis of the business or providing reports required...


  • Durban, South Africa CCI South Africa Full time

    youth development program between the age of 18 an 35 IT data analyst Higher certificates, Degree and Diploma **Job Types**: Full-time, Permanent Ability to commute/relocate: - Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)


  • Durban, South Africa Futurelink Global Recruitment Full time

    **Introduction** Our client in Durban is in search of a Graduate Data Analyst to join their team. Please note; this is a new graduate level role. **Duties & Responsibilities** - Capture information from hard copies to electronic systems. - Compare the entered information with the source to identify errors and make the necessary corrections. - Consistently...

  • Data Analyst

    3 days ago


    Durban, South Africa Pro Talent Full time

    **IT ~ Retail** **KZN** ***: Our client in Durban is looking for an astute, confident, knowledgeable Data Analyst with 5 years+ experience within the Retail sector. **Duties and Responsibilities** - Importing, cleaning, transforming, validating and modelling data with the purpose of understanding or making conclusions from the data for decision making...


  • Durban, South Africa Magic Orange Pty Limited Full time

    **MagicOrange South Africa** **Location - **Gauteng or KwaZulu Natal** **About MagicOrange** MagicOrange is a leader in the IT Financial Management Software market recognised by Gartner with customers and presence in four continents. MagicOrange is a Software as a Service provider currently in a high growth phase. Our mission is to make people and...

  • Data Analyst

    4 days ago


    Durban, South Africa Zeal HR Full time

    **Job Title**:Data Analyst - Coding **Introduction**: Objectives of the Role - Ensure that DMA, RNG and GET tasks allocated for testing are assessed and reported on in accordance with the approved methodologies, working documents and templates and in line with regulatory, accreditation and contractual requirements. - Ensure data generation and conversion...


  • Durban, South Africa Mr Price Group Full time

    Three words! Data driven campaigns. If that excites you, let's connect! **what’s in it for you?** Sharing of innovative ideas and customer insights with the Marketing Mr Price Money team, you'll use data to help the business grow using targeted campaigns. You get to be involved in the direct growth of the division. How cool is that? We also have...

  • Customer Data Analyst Mr Price Money

    Found in: Talent ZA C2 - 3 weeks ago


    Durban, South Africa Mr Price Full time

    Three words! Data driven campaigns. If that excites you, let's connect! Sharing of innovative ideas and customer insights with the Marketing Mr Price Money team, you'll use data to help the business grow using targeted campaigns. You get to be involved in the direct growth of the division. How cool is that? We also have benefits! From the financial...


  • Durban, South Africa Helen Lucre Resourcing Pty Ltd Full time

    **Location**: Durban **Remuneration**: Market related **HLR Reference #**:HLR7955 **Environment**: a Testing client in durban is looking for a skilled Junior Data Analyst **Pur**pose of the role**: - Maintain spreadsheet models to perform the required reviews. - Review and evaluate analytical results to ensure they meet acceptable criteria. - Reporting...

  • Senior Data Analyst

    3 days ago


    Durban, South Africa Mr Price Group Full time

    We are looking for a Data Analyst with a wide variety of technical skills and the ability to deliver meaningful data-driven results on time. As a gatekeeper for the organisations’ data, you will be responsible for managing and enabling data associated with Mr Price Groups environmental sustainability strategies and programs, in order to provide insights...

  • Senior Data Analyst

    Found in: Talent ZA C2 - 3 weeks ago


    Durban South, South Africa BDO South Africa Full time

    The role exists to service audit related data analytics engagements. Including, but not limited to, end-to-end engagement management, training and upskilling of junior staff members, identifying and solutioning opportunities for stakeholder value creation. The Senior Data Analyst will be responsible for the following key activities to achieve main...

  • Frontline Customer Support and Data Capturing

    Found in: Talent ZA C2 - 3 weeks ago


    Durban, South Africa CTU Career Chatz Full time

    Job Summary: We are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support. The successful candidate will be responsible for providing exceptional customer service to our clients. The...


  • Durban, South Africa Latitude Resource Full time

    A Commercial Real Estate research and technology company, offering research and analytical products and solutions to Real Estate Professionals (Estate Agents, Property Managers, Valuers & Landlords), is seeking to permanently employ a Property Researcher & Analysts at their Umhlanga, Durban based office. Researchers collect and analyse commercial real...