Service Center Manager

2 weeks ago

Louis Trichardt, South Africa PG Group Processing Full time

**Main job purpose**

To plan, lead, organise, control and support the entire operation, associated resources and assets of a Fitment Centre by implementing and deliberately driving company standards, strategic and operational initiatives aligning the execution of business and all resources to Company Strategy and initiatives to success.

**Main Objective**

Ensure the achievement of company budgets by generating sales/revenue and converting all opportunities through establishing and maintaining a customer base, managing expenses, effective stock control, effective cash management and strict adherence to company processes that will result in sustainable profitability and growth while being compliant to best admin practises.

Establish a culture of trust, effective communication, engagement, cooperation and aligned team dynamic towards achieving business Key Performance Indicators (KPI's) through effective leadership, performance management, healthy discipline and KPI tracking.

Ensure and deliberately manage excellent customer service by empowering all staff through effective communication, understanding of cause and effect and training / improvement opportunities to ensure targeted levels of Net Promoter Scores (NPS) are achieved.

Enforce and effectively manage compliance to standard business practices and procedures by conducting checks on counter sales, review Price Purchase Variance (PPV) and Internal Transfer of Stock (ITS) so as to reduce stock loss and utilise end of day reports to monitor Fitment Centre performance so as to mitigate overall risk.

Attend to and embrace new business related learning opportunities, continuous development and or improvements and extended reasonable work related tasks and responsibilities as may come about towards remaining in a industry leading position.

To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes.

**Critical job requirements**

**Qualification(s)**
- Grade 12
- B Com Degree (Management)

**Knowledge**
- MS Office Suite
- SAP
- Company policies and procedures
- People management practises
- Extensive knowledge of the full range of PG Glass products

**Skills**
- Budgeting Skills
- Customer relationship management
- Problem Solving Skills
- Interpersonal Skills
- SAP, CRM, ERP, DPS
- Upsell techniques, converting techniques, objection management experience
- Business Acumen
- Basic financial reporting and analysis skills

**Experience**
- Total of 7 years relevant experience
- 2 years of total functional experience must have been exposure to general management duties

**Location**:

- Louis Trichardt, Limpopo (required)

Ability to Commute:

- Louis Trichardt, Limpopo (required)

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