Content Moderator
3 weeks ago
**Job Advert**
Webhelp is looking for Content Moderators who are fluent in Afrikaans and English (written and spoken) to join a team working on a new exciting campaign in Braamfontein. This Content Moderator role comes with a generous salary and benefits package.
In this Content Moderator role, you will assist our community and help resolve inquiries empathetically, accurately and on time. You'll join our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands.
To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do:
- Help resolve inquiries empathetically, accurately and on time
- Become and remain knowledgeable about the company's products and community standards
- Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content and respond to user inquiries with high quality, speed, empathy and accuracy
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
We want someone with moral integrity and a sense of humour, who is proactive and confident in decision-making. You’ll need to have objective views when it comes to content monitoring and not be overly sensitive to explicit or sensitive content. Excellent interpersonal skills and empathy are also essential.
As a vital member of the team and in return for your expertise, inclusive approach and commitment, you will enjoy a favourable salary and the chance to join a passionate and welcoming team.
**What we’re offering**
- R7 000 base entitlement
- Night shift allowance when applicable
- Free medical aid for main member
- Group life cover
- Fantastic employee assistance programme (EAP)
- Team building and upskill training opportunities
- Interactive and inclusive company culture
**What you'll need**
- Fluency in fluency in Afrikaans and English
- Matric
- Further education (Advantageous)
- Minimum 12 months’ experience in a contact centre or social media environment
- Passion for social media
- Prior user-generated content (UGC) moderation (Advantageous)
- Ability to evaluate content in line with content and business policies
- Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
- Ability to work in fast and evolving workflows
Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.
We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers.
Job Reference: SA02043
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