Jira Administrator

1 week ago

Cape Town, South Africa Clickatell Full time

We Are Setting The Pace

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it’s not only about what they have done, but also for what they are going to do. The way they are going to drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

We are looking for a Jira Administrator who provides configuration and administrative support of the Atlassian tool suits, including Jira, Confluence and key 3rd party add-ons as well playing a pivotal part in the migration of Jira into the Cloud. This person will work alongside the project management, product and software teams who utilise Jira for the management of their projects and development. This is an important role as this person will serve as the technical expert of Jira and Confluence whilst helping to maintain and structure Jira. The Jira Administrator will report directly to the VP: Projects and Governance.

We Do The Right Things - Responsibilities of the Role
- Analyse, review, and document current functionality to determine potential areas of improvement and lead the implementation of improvements
- Provide Operational support by implementing monitoring and automation
- Manage user permissions for tools according to the needs of projects and teams
- Test new versions of the tools and plug-ins to ensure compatibility
- Research and utilize industry standard methods and techniques
- Maintain JIRA projects, workflows, permissions, and users while working in the Jira environment
- Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces
- Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration
- Communicate and share knowledge with internal and external contacts at all levels

**Requirements**:
We Are On A Learning Journey - Requirements of the Role
- Bachelor's degree in Management Information Systems, Computer Science or related discipline; or Master’s degree
- Work Experience
- 4+ years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required
- Minimum of 3-5 years’ hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator
- Knowledge and Abilities
- Expert level Atlassian tool administration knowledge on JIRA and Confluence
- Ability to write custom JQL (Jira Query Language) (Essential)
- Ability to construct custom dashboards using various filter types in JIRA (Essential)
- Ability to construct Confluence pages and integrate JIRA projects with Confluence pages (Essential)
- Microsoft SQL Server or MySQL Database administration skills are preferred
- Strong analytical skills
- Ability to work in a dynamic agile environment
- Must have strong work ethic with good time management skills
- Excellent verbal and written communication skills

A Bit About You

You are a highflyer with the ability and desire to achieve. You have a razor-focus on implementing the plans aligned to your team goals and aim to exceed every expectation. You take the brief and produce solutions that are practical, smart and ready to implement. You embrace change that is coming and make recommendations for process improvement. You seek opportunities to connect with others to bring plans together and deliver. You are able to be analytical and follow a logical process to make the right decisions. You have the eye for detail, accuracy and spotting mistakes. You value teamwork and keep an open-mind to ensure you are flexible and adaptable. You have exceptional communication skills and manage your time and priorities like a pro.

**Benefits**:
Why You Should Join - Perks of the Role
- Healthcare, Retirement Fund and Risk benefit company contributions
- Quarterly performance incentives
- Reimbursable Communication allowances for internet and mobile phone bills
- Half-day off on your birthday
- 5 personal days leave a year, over and above your annual leave
- Remote Working (our offices are currently open for essential use only due to COVID-19)
- Home office set-up with laptop, monitor, chair and UPS

Stronger Together

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace.

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