Spa Receptionist

Coco Spa is a luxury spa in Morningside, Johannesburg offering an urban sanctuary to the suburban dweller looking for a pampering refuge of calm, health and serenity for the body, mind and spirit. At coco spa the concept of wellness within the city is alive.

Our luxury spa includes four ambient rooms that host treatments inspired by ancient therapeutic massage healing and thalassotherapy; bringing an infusion of african, asian and greek techniques. The Spa also offers a wide variety of beauty treatments, providing luxury nail treatments including nail extensions, manicure and pedicure using gel or regular polish. Coco also has specialised waxing services as well as makeup.

Job Description with Key Performance Areas:
CARRY OUT ALL ADMINISTRATIVE DUTIES ACCURATELY & TIMEOUSLY
- Daily and weekly occurrences are recorded.
- Daily cash up reconciliation
- Staff are informed on their schedules for the day
- Make sure you are always presentable and conduct yourself accordingly.

CARRY OUT EXCELLENT CUSTOMER SERVICE
- Client relations (dealing with customer complaints and queries )
- Ensuring all calls are dealt with professionally, all cancellations are rescheduled
- Calls are answered promptly
- A staff member is available at the reception constantly
- Music is kept low and is played in the treatment rooms constantly
- Guests are dealt with promptly and professionally
- All guests are assisted immediately upon entering the reception area.
- The ambience of the spa is always soft, professional and quiet. All staff to talk quietly

around the spa
- Spa standard and professionalism is always maintained and improved upon constantly
- Guests are always assisted and encouraged to come back
- Hosting clients in the Spa and being available to answer all queries
- Any other supplementary task or duty that's reasonably necessary to carry out the main

function or duty of the job, or any task or duty reasonably required by you, forms part of

the employee's job description.

ENSURE MONTHLY SALES TARGETS ARE ACHIEVED
- Daily product sales as per agreed targets
- Monthly product targets are achieved

SKILLS REQUIRED
- Responsible
- Confident
- Trustworthy
- Good Communication Skills
- Dedicated
- Good Interpersonal Skills
- Accuracy

INHERENT JOB REQUIREMENTS
- Required to work 45 hours per week, Mondays to Sundays, including Public Holidays, as

per schedule
- Required to work a minimum of 3 or 4 weekends per month, depending on the length of month

Application

Ability to commute/relocate:

- Sandton, Gauteng: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- Microsoft Office: 2 years (preferred)

Application Deadline: 2024/03/14