Operations Leader

2 weeks ago


Cape Town, South Africa Huntswood Full time

Huntswood is looking for a Dynamic and driven Ops Leader to join our team and drive superior customer/sales performance delivered to various financial services clients and their customers, by achieving outstanding levels of quality and operational efficiency. Huntswood works seamlessly with our clients to create better outcomes for their businesses and their customers. We’re used to adapting to new challenges, helping our partners to anticipate what’s next and solving problems before they even arise.

**Key Deliverables**
- Drive performance
- Accountable for deliverables
- Drive NPS

**Key Responsibilities**
- Maintain excellent customer service
- Execute strategies to improve the teams’ overall performance
- Conduct Performance reviews
- Focused on generating high levels of KPI attainment, customer satisfaction and compliance.
- Understand the resource and contingency arrangements
- People management

**Qualifications and experience**
- Relevant tertiary qualification advantageous
- At least six years’ call centre experience with minimum three years in management capacity


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