Debt Collector Agent

2 days ago

Epping, South Africa Overseas Administration Management Full time

We are looking for a reliable Debt Collector to contact debtors and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible.

This position can be stressful and difficult. You will need to be polite and sensitive towards the debtors while also remaining committed to your purpose. Excellent communication skills and a sense of urgency is extremely useful to success at this task.

**Responsibilities**
- Keep track of assigned accounts to identify outstanding debts
- Plan a course of action to recover outstanding payments
- Locate and contact debtors to inquire on their payment status
- Negotiate payment deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationship with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable

**Requirements**:

- 5 years proven experience in a similar position
- Experience in working with targets and tight deadlines
- Excellent communication and people skills
- Working knowledge of MS Office and databases
- Ability to be polite and compassionate without lacking confidence

**Qualification**

Matric

COVID-19 considerations:
Masks, Sanitising

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate (preferred)
**Experience**:

- Debt Collecting: 2 years (preferred)

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