Walk-up IT

Do your friends and family call you for IT help? Do you have great customer service skills?

HCL is looking for individuals for our expanding team to provide world-class customer service support at walk-up IT locations and at user's desks to assist with their IT needs.

**About HCL**

**Job Duties**
- Provide direct Face-to-Face world-class end-user support experience with an emphasis on quality resolutions
- Help improve end user’s productivity by completing triage, offering advice, teaching, and developing solutions to common challenges with office products and capabilities
- Provide hardware break/fix support and warranty support for current desktop, laptop, tablets, and workstation devices
- Reimage systems as required
- Identifies potential escalations and proactively alerts management as needed.
- Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, the root cause is identified
- Recommend and/or performs upgrades on systems
- Work with procurement staff to purchase hardware and software
- Complete installation and testing of computers and peripherals within established standards and guidelines
- Provide basic support for mobile devices and printers
- Provide primary support to executive users
- Provide equipment move services
- Ensures configuration and inventory management database entries are complete and accurate
- Provides time/resource estimates for assigned tasks including time tracking activities
- Local travel as needed
- Perform other duties as assigned

**Requirements**:

- Must possess a professional demeanor and strong customer service/consulting/training skills
- Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
- Basic understanding of networks, Intel servers, and telecoms
- Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
- Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
- Strong Microsoft operating system and MAC troubleshooting skills
- Strong problem solving and critical thinking skills
- Strong written and verbal communication skills
- Must be self-motivated and have the ability to work independently with mínimal supervision
- Must have excellent time management skills
- Must be detail and process-oriented
- Ability to walk long distances across large facilities
- Must be able to pass a background security check
- Valid driver’s license and reliable transportation
- MAC OS experience highly desired
- Experience with ticketing systems (BMC, SNOW, RequestCenter, etc.)
- Experience working with executives
- Experience with iOS
- Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA, Networks such as CCNA or CCNP
- Experience performing remote control of PCs and video conferencing knowledge
- SCCM experience

**Job Types**: Full-time, Permanent

Pay: R25 000,00 - R30 000,00 per month

Ability to commute/relocate:

- Silverton, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- End User IT Support: 1 year (required)