Hotel Reservationist

**PERK: Complimentary return transport from Paarl and Wellington to hotel**

**Position scope**

A Reservations Agent will exceed our guests’ expectations in planning and executing each stay with us while ensuring the best return value for the hotel. A Reservations Agent is an ambassador for our hotel and for our Brand, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

**Responsibilities**:

- Responsible for accommodation booking for Pear Valley Hotel by Mantis.
- Determines guest’s needs and quotes the appropriate room and rate as per requirements.
- Books reservation with most accurate information to ensure exceeding guest’s expectations.
- Arranges accommodation, visas and activity requirements for leisure, corporate and wholesaler’s guests.
- Has a general understanding of Groups - including cut off dates, blocking and booking policies and procedures.
- Acts in accordance with the standards, conforms to the policies and procedures of Accor
- High communication skills verbal and written. Perfect use of English
- Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
- Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
- Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
- Complies with all LQA Standards as well as SOP’s for their role
- Promotes and practices all Accor values of teamwork, mutual respect, integrity and empowerment among all co-workers.
- Other duties as assigned