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Solutions Architect

4 weeks ago

Johannesburg, South Africa Lucid Day Full time

**Job Title**: Solutions Architect / Implementation Consultant

**Company**: Lucid Day

**Location**: Remote

**About Lucid Day**:
**Key Role Objectives**:
**Key Success Metrics**:

- **Customer Satisfaction**:Achieve 90%+ customer satisfaction and assist in converting clients to further service engagements with Lucid Day
- **Utilization**: Perform a minimum of 20 billable hours a week
- **On-Time Delivery**: Percentage of projects completed on time, meeting engagement timelines and hourly package expectations
- **Client Expansions**: Successfully identify, cultivate and close new business opportunities with >10% of clients

**Key Responsibilities**:

- **Effective Communication**: Understand how to communicate with all levels of a company with professionalism
- **Project Management**: Act as a project manager to ensure timelines are met within the engagement timeline and hourly package
- **Education**: Lead online consultations and one-on-one demos to educate customers on the features of our product
- **Client Success**: Build, own, and execute client success and onboarding plans
- **Process Improvement**: Spearhead internal cross-functional improvement projects
- **Creative Problem-Solving**: Think quickly and creatively in the moment while in the presence of clients.
- **Voice of the Customer**: Represent the voice of the customer and influence future product development
- **Administrative Accuracy**: Ensure 100% administrative accuracy on all accounts, including time tracking and reporting

**Qualifications**:

- **Language**:Fluent in professional and technical English to support our diverse client base and team
- **Proven Track Record**: Proven track record in B2B SaaS as a technical customer success/implementation manager/technical project management/technical account management/technological consulting, specifically within onboarding and implementation of software
- **Project Management Skills**: Strong project management skills to keep projects on-track and manage unique flows. Experience in leading product implementation projects involving hands-on implementation, specifically for enterprise accounts
- **Enterprise Experience**: At least 2 years of experience implementing new technology for medium and large organizations.
- **Team Player**: Team player who takes ownership and initiative of the work, but has a strong sense of collective success
- **Adaptability**:Desires to work in a fast-paced, fast-growing environment
- **Continuous Learning**: Demonstrates a strong willingness to independently learn new processes and skills
- **Problem Solving**: Exhibits critical thinker and problem-solving skills
- **Communication Skills**: Ability to clearly articulate technical topics to a non-technical audience,

superb written and verbal communication skills
- **Team Player**: with a positive attitude, empathy, and high energy
- **Client Credibility**: Strong customer-facing and presentation skills with the ability to establish credibility with executives
- **Education**: Bachelor’s degree in business, marketing, IT, computer science, or a related field nice to have but not required

**Lucid Day’s Commitment to Diversity Equity & Inclusion (DEI)**: Lucid Day believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Salary Range:

- Full-Time $1800 - $2400 + variable compensation (commission & bonus)
- Part-Time: $11 - $15 per hour + variable compensation (commission & bonus)

**Job Types**: Full-time, Part-time

Pay: R33 000,00 - R43 000,00 per month

Work Location: In person