Fine Dining Waiter/waitress
2 weeks ago
Kendrick Recruitment are seeking a highly skilled and experienced waiter/waitress to join our team at a fine dining restaurant located in Cape Town. The waiter/waitress will be responsible for providing exceptional service to our guests, ensuring their dining experience is nothing short of outstanding. This role requires a keen attention to detail, excellent customer service skills and the ability to work in a fast paced and dynamic environment.
Duties and Responsibilities:
- Greeting guests with a warm and friendly demeanour and escorting them to their tables.
- Presenting menus, answering questions about menu items and making recommendations.
- Taking food and beverage orders accurately and efficiently, ensuring requests or dietary restrictions are communicated to the kitchen.
- Serving food and beverages to guests in a professional and elegant manner, following proper serving etiquette.
- Monitoring and ensuring guest satisfaction throughout the meal, promptly addressing any issues or concerns.
- Managing cash handling and processing guest payments accurately and efficiently.
- Collaborating with other team members, including kitchen staff and bartenders, to ensure a smooth operation and guest satisfaction.
- Maintaining cleanliness and organization of the dining area, including setting and clearing tables, folding napkins and polishing silverware.
- Adhering to food safety and sanitations regulations and maintaining a clean and safe work environment.
- Upselling menu items and promoting specials or promotions to increase revenue and enhance guest experience.
Qualifications:
- Previous experience as a waiter/waitress in a fine dining or upscale restaurant is required.
- Excellent verbal communication and active listening skills.
- Exceptional customer service skills with the ability to anticipate guest needs and provide personalized service.
- Ability to work in a fast-paced and high-pressure environment, maintaining composure and professionalism.
- Strong organizational and multitasking abilities, with attention to detail.
- Knowledge of food and beverage items, including wine pairing and the ability to make recommendations to guests.
- Cash handling experience and basic math skills for processing payments.
- Ability to work flexible hours, including weekends and holidays.
- Knowledge of food safety and sanitation regulations.
- Professional appearance and demeanour, with a positive attitude and strong work ethic.
**Salary**:
- The salary for this position is R35/hour including gratuities.
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