Claims Assessor
2 weeks ago
**Job description**
**Main Purpose**
One of the leading firms in the financial industry Lion Life in the Cape Town area is now hiring a skilled Claims Assessor. If you are hard-working and dedicated, Lion Life is an excellent company for you to grow your career.
**Role Responsibility**:
- Capturing all claims received onto the claims register / system with a high degree of accuracy.
- To action any claim related query received.
- Respond to all relevant incoming correspondence and queries from our internal departments. This will be as per the Claims department standard operating procedure, which state turnaround time and quality standards.
- Ensure the correct interpretation of Company’s policies and rules, using the correct compatible combinations of accurate processing of data, in accordance with our service standards and customer expectations.
- To provide excellent customer service for our members as stated in our company policy. The job holder will need to make customer focused actions based on effective decision-making skills. This will also include excellent internal customer service, with continuous contribution given towards achieving individual, team and department goals and objectives.
- To contribute to the continuous development of the claims process by identifying opportunities for system development and process improvement.
- Recognise and challenge possible fraudulent information and proactively seek to clarify and resolve using best method of communication and initiative.
**Minimum Requirements**:
- Matric
- Two years administrative experience essential with Insurance background an advantage
- A good working knowledge of Excel, Word and Outlook
**Qualities**:
- Fast learner.
- Hardworking / ability to work under pressure.
- Multitask / supportive / willing to assist others.
- Able to work in a team and without supervision.
- Willing to push / work overtime when needed.
- Excellent communication skills (Verbal and Written)
- Dedicate to service / can-do attitude
**Job Type**: Permanent
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
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