Team Leader

5 months ago

Klerksdorp, South Africa Herotel Full time

Applications are invited for the **Team leader - Helpdesk **position to be based in Ventersdorp/Klerksdorp/Potchefstroom.

**PURPOSE OF THE ROLE**:
The Team Leader - Helpdesk is responsible for providing professional and efficient helpdesk support by managing daily operations of the Helpdesk, representing the Helpdesk team and helping to ensure that the Helpdesk is constantly developing and improving. A strong customer service mindset is the key in this role. The Helpdesk Team Leader will assist with the standardisation of Helpdesk services and procedures along with streamlining any discovered inefficiencies.

**Key Performance Areas would include, but are not limited to**:
**Leadership**:

- Lead and manage a team.
- Manage team performance.
- Clearly communicate expectations, roles and responsibilities to team members and supply employees with the resources required to perform.
- Adhere to and re-enforce the company policies, procedures and practices at all times.
- Support, motivate and give feedback to the team.
- Grow and develop team members and encourage team members to do training as and when required.
- Onboard new recruits effective and efficiently.
- Live and promote the Herotel values and culture.

**Helpdesk**
- Must be able to lead, coach and mentor their team.
- Resource planning and manage helpdesk schedules.
- Responsible for monitoring on live metrics with hourly queue performance analysis and react on it.
- Ensure Helpdesk personnel are adequately trained in all support aspects according to standards and requirements including VAS services.
- Ensure Helpdesk Agents are sufficiently acting on aged tickets.
- Identify increase in specific failure to proactively react and escalate.
- Identify inefficiency and produce improvement actions for the Helpdesk.
- Implementation of approved change plans.
- Incident management, communication and coordination.

**Collaboration**:

- Coordinate between all parties during network emergencies.
- Escalate network issues to relevant departments NOC,Fibre and RF.
- Liaise closely with Sales and Customer Care departments.
- Identify issues on the network proactively by being attentive to issues that arise in other departments.

**Reporting**:

- Produce monthly reports and the KPI's of the team.

Report on aged ticket and escalate appropriate course of action for aged cases.
- Mikrotik Routers Intermediate +.
- L2 Switching Intermediate +.
- Networking Intermediate.
- Ability to communicate complex tasks and ideas using both written and verbal mediums.
- Excellent Customer Service skills.
- Excellent analytical and problem-solving skills.
- Willing and able to coach, develop, lead and motivate staff.
- Self-disciplined, motivated and organized.
- Proven track record in managing a team of technical individuals will be advantageous.
- A minimum of 3-Years' experience in Wireless Technology and Networks.

**Education Requirements**:

- Matric.
- Diploma/Degree in management will be advantageous.
- WIFI Qualifications will be advantageous.

**_PLEASE NOTE:_**
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

  • Sales Team Leader

    4 months ago

    Klerksdorp, South Africa Rich League Marketing Full time

    We are seeking an experienced and dynamic sales team leader to join our retail team. As a sales team leader, you will be responsible for leading a team of sales associates to achieve sales targets and ensure exceptional customer service. You will be a key player in driving business growth and creating a positive work environment. If you have proven...

  • Sales Team Leader

    5 months ago

    Klerksdorp, South Africa Rich League Marketing Full time

    We are seeking a highly motivated and dynamic sales team leader to join our retail store. As the sales team leader, you will be responsible for overseeing and driving the performance of our sales team to achieve sales targets and provide exceptional customer service. This is a great opportunity for an individual with proven leadership skills and a passion...

  • Team Leader

    2 weeks ago

    Klerksdorp, North-West, South Africa Shout-It-Now Full time

    Job Title: Team Leader - Dr Kenneth Kaunda DistrictShout-It-Now is seeking a highly skilled and experienced Team Leader to join our team in Dr Kenneth Kaunda District. As a Team Leader, you will be responsible for leading a team of professionals in providing exceptional customer service and ensuring that all team members follow standard operating...

  • Team Leader

    1 month ago

    Klerksdorp, North-West, South Africa Shout-It-Now Full time

    Job Title: Team Leader - Dr Kenneth Kaunda DistrictShout-It-Now is seeking a highly skilled and experienced Team Leader to join our team in Dr Kenneth Kaunda District. As a Team Leader, you will be responsible for leading a team of professionals in providing exceptional customer service and ensuring that all team members follow standard operating...

  • Team Leader

    3 weeks ago

    Klerksdorp, North-West, South Africa Shout-It-Now Full time

    Job Title: Team Leader - Dr Kenneth Kaunda DistrictShout-It-Now is seeking a highly skilled and experienced Team Leader to join our team in Dr Kenneth Kaunda District. As a Team Leader, you will be responsible for leading a team of professionals in providing exceptional customer service and ensuring that all team members follow standard operating...

  • Operational Team Leader

    5 months ago

    Klerksdorp, South Africa RTT Full time

    **The Role** Positions available: Critically, the operational team lead is accountable for planning, directing, monitoring, and controlling online delivery operations and ensuring that the operation is appropriately resourced to deliver against the demand within the assigned cluster. A key part of this is reviewing and reporting against exceptions as well as...

  • Vacancy: Team Leader_ Dr Kenneth Kaunda District

    5 months ago

    Klerksdorp, South Africa Shout-It-Now Full time

    Shout-It-Now (Shout) is an innovative social enterprise, empowering youth to own their sexuality. They concentrate on hard-to-reach communities; They go to the places where they are, provide services they want, in such a way that they choose to keep coming back . They are a local South African organisation that leverages innovative digital tools and...

  • Strategic Operations Leader

    17 hours ago

    Klerksdorp, North-West, South Africa Kerry Kopp Recruitment Full time

    Health, Safety and Risk ManagementKerry Kopp Recruitment is seeking a dedicated Health, Safety and Risk professional to join our team. Key duties include ensuring a safe working environment, identifying and mitigating risks, and implementing effective health and safety protocols.

  • Field Technician Junior

    4 months ago

    Klerksdorp, South Africa Herotel Full time

    Applications are invited for the **Field Technician - Junior **position to be based in **Klerksdorp, North West.** **PURPOSE OF THE ROLE**: The Field Technician Junior's main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks. Focusing on standard home or small basic business installations/repairs/surveys. **Key...

  • Sales Consultant

    4 months ago

    Klerksdorp, South Africa Rich League Marketing Full time

    Rich League Marketing is looking to hire a full time entry level marketing and promotions assistant to join our promotions teams. As a leader in customer acquisition and leading marketing techniques for multiple brands, we specialize in creating and implementing customized marketing strategies. By using a personalized approach to brand recognition, we are...

  • Field Technician

    5 days ago

    Klerksdorp, South Africa Herotel Full time

    Applications are invited for the Field Technician - Junior position to be based in Klerksdorp. PURPOSE OF THE ROLE: The Field Technician Junior's main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks. Focusing on standard home or small basic business installations/repairs/surveys. ...

  • Healthcare Outreach Coordinator

    2 weeks ago

    Klerksdorp, North-West, South Africa TB HIV Care Full time

    At TB HIV Care, we are committed to providing innovative and effective healthcare solutions to vulnerable communities. As a Healthcare Outreach Coordinator, you will play a critical role in mobilizing sex workers to access essential health services, including HIV and TB testing and treatment.Key Responsibilities:Conduct outreach activities in the sex worker...

  • Senior Packaging Machine Specialist

    4 weeks ago

    Klerksdorp, North-West, South Africa Gap Consulting Full time

    Job Title: Senior Packaging Machine Technician Job Summary: We are seeking a highly skilled Senior Packaging Machine Technician to join our team at Gap Consulting. The successful candidate will have a strong background in machine maintenance and repair, with a focus on packaging equipment. Key Responsibilities: * Maintain and repair packaging machines to...

  • Helpdesk Agent

    5 months ago

    Klerksdorp, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Potchefstroom/ Klerksdorp/ Ventersdorp.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to...

  • Territory Sales Representative

    5 months ago

    Klerksdorp, South Africa Corteva Full time

    **Description**:** GROWING WHAT MATTERS STARTS WITH YOU** Corteva Agriscience, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage...

  • Field Technician

    4 days ago

    Klerksdorp, North-West, South Africa Herotel Full time

    Job Title: Field TechnicianWe are currently seeking a highly skilled and motivated Field Technician to join our team at Herotel. As a Field Technician, you will be responsible for installing and maintaining our wireless and fibre networks across various locations.Key Responsibilities:Install and configure wireless and fibre networks, including equipment...

  • Retail Shop Assistant

    2 weeks ago

    Klerksdorp, South Africa Adendorff Machinery Mart Full time

    Are you interested in a career in Tools and Machinery? Are you passionate about spares, tools, and machinery? A fantastic opportunity currently exists for a young individual to join our dynamic and successful company within our highly successful KlerksdorpBranch. Preference will be given to an individual with previous exposure within the Automotive,...

  • Retail Counter Salesman- Tools and Machinery

    2 weeks ago

    Klerksdorp, South Africa Adendorff Machinery Mart Full time

    Are youinterested in a Sales career in Tools and Machinery? Are you passionate about Sales in spares, tools and machinery? If you answered yes, then we are looking for you! A fantastic career opportunity currently exists for a dynamic individual to join our rapidly growing company as a Retail Counter Salesman within our highly successful Klerksdorp-North...

  • Counter Salesman

    3 weeks ago

    Klerksdorp, South Africa Adendorff Machinery Mart Full time

    Are you hungry for success, eager for a new challenge and willing to grow and learn? A fantastic opportunity is now open for a dynamic innovator, sales-driven individual interested in a successful career involving the sale of Tools and Machinery within our Klerksdorp branch. The ideal candidate must be a confident individual who is reliable, honest, and...

  • Vacancy: Senior Operations Coordinator

    16 hours ago

    Klerksdorp, North-West, South Africa Shout-It-Now Full time

    Empowering Youth through Exceptional LeadershipShout-It-Now is a pioneering social enterprise empowering youth to take ownership of their sexuality. By targeting hard-to-reach communities, we provide services that cater to their unique needs and preferences.We are a local South African organization leveraging innovative digital tools and mobile bus clinics...