Premium Specialist

**Introduction**

To provide technical support to the premiums team, as well as clerical and administrative services to ensure efficient, timely and accurate billing to policyholders in individual and corporate schemes.

**Role Purpose**

To provide technical support to the premiums team, as well as clerical and administrative services to ensure efficient, timely and accurate billing to policyholders in individual and corporate schemes.

**Requirements**:

- Matric
- Office administration or bookkeeping qualification (certificate / diploma)
- At least 5 years’ premium administration or basic bookkeeping experience
- At least 2 years MS Office experience (Outlook, Word, Excel)

**Duties & Responsibilities**
- Liaising with customers in respect of premium and membership queries and complaints, with a view to investigating and solving such queries and complaints efficiently, to the client’s satisfaction
- Processing membership and premium adjustments where required and within stipulated turnaround times
- Providing technical support and guidance to premium administrators, as-and-when necessary in terms of their portfolios
- Following up monthly with each premium administrator with regards to unallocated/partial recons and providing assistance where necessary
- Daily monitoring of the bank transactions and ensuring that all payments are assigned to the respective administrators
- Overseeing of the debit order rejection process and ensuring that the necessary action is taken for lapsed cover and communication to lapsed members
- Assisting with technical issues regarding premium functionality and discrepancies
- Reporting to the Premiums Manager on a regular basis in respect of _inter alia_ premiums not received, unallocated deposits, reconciliation status, etc
- Where required, processing of debit order submission files or ad hoc debit order submission files
- Performing of general premium administration duties to a portfolio of clients
- Preparing of manual premium refunds where necessary and in accordance with stipulated turnaround times
- Performing of credit control activities by regularly following up on outstanding premiums from corporate clients and timeously liaising with the appointed broker where necessary
- Where capacity necessitates, providing support to the front office and premiums team for overflow work
- Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint)

**Competencies**
- Deadline and customer service driven
- Comfortable liaising with brokers and policyholders
- Good verbal and written communication skills
- Collaborative