**Position: Server/Waiter/Waitress**

**Responsibilities**:

- Serve food and beverages to patrons in a positive, friendly, and efficient manner.
- Provide guests with detailed information to assist with food and beverage selections.
- Present ordered items promptly and professionally.
- Maintain a welcoming and pleasant dining ambiance with an enthusiastic attitude.
- Prepare dining areas by setting tables, arranging decorations, condiments, candles, napkins, service plates, and utensils.
- Follow sanitation, safety, and alcohol control policies to ensure the protection of both the establishment and patrons.
- Assist patrons in selecting food and beverages by suggesting courses, explaining specials, identifying beverage pairings, and answering questions about food preparation.
- Record and transmit orders to the kitchen and bar, identifying any special dietary needs or requests.
- Demonstrate proficiency in POS systems, such as Light Speed, to accurately place orders and process payments.
- Keep kitchen staff informed of meal progression and timing.
- Deliver orders from the bar and kitchen, along with accompaniments and condiments from service areas.
- Respond to additional patron requests by proactively observing needs and offering assistance.
- Maintain table settings by clearing completed courses, replenishing utensils, refilling water glasses, and addressing any spills or special requests.
- Conclude the dining experience by thanking patrons, inviting them to return, and ensuring satisfaction.
- Accurately handle transactions by totalling charges, issuing bills, accepting payments, and returning change or credit card slips to patrons.

**Qualifications & Skills**:

- Strong general math skills
- Proficient in Microsoft Word, Excel, and Outlook
- Experienced with POS systems (placing orders, managing transactions)
- Excellent verbal communication skills
- Exceptional customer service skills, with a focus on resolving conflicts and meeting customer needs
- Strong teamwork and collaboration abilities
- High energy level and enthusiasm
- Attention to detail and thoroughness
- Professional demeanor at all times

**Education, Experience & Licensing Requirements**:

- High School Certificate or Diploma
- 1-3 years of experience as a server in a restaurant or hospitality setting

**Job Location**: Full-time, on-site position at Sundown Country Estate, R565, Rustenburg, 0301.

**Job Types**: Full-time, Temp to perm

Work Location: In person