Senior Claims Specialist: Marine

2 weeks ago

Johannesburg, South Africa Santam Full time

What will you do?

A position has become available within Santam Marine for a Senior Claims Specialist and will be based in the Johannesburg area. What will make you successful in this role?

Have a full understanding of all Marine Products to safely navigate and handle all types of marine claims
Have a good market repertoire with Brokers, Surveyors and External Service Providers
Confirm / Check premium paid/outstanding with credit control.
Good understanding of claim documents and policy contractual agreements
Have a full understanding of the Inco Terms and Institute Cargo Clauses
Report Risk Management Trends to Marine Claims Manager, Relationship Managers and Underwriters
Report Loss Ratios
Appoint Surveyors
Liaise with Reinsurers (International and Local)
Ensure a 3rd party recovery is followed through if recovery prospects
Diary follow-ups for recoveries
Work within a paperless environment and ensuring Filing/Archiving is done
General Ad hoc assistance and support to the claims team

**Technology support**: Ensure that there are improved qualities of data capture point/recorded data sources as this will enhance reporting when files are reviewed. It can also assist in minimising “paper trail” and minimise costs for rental of external archiving and paper.
Mentoring and developing young members who have an interest in marine
Financials - sign off mandated payments (local and forex)
Client checks within the parameters of POPI, that is Sanction and Bridger Checks.
Liaise with brokers, administrators, Underwriting and other relevant parties to the claims process, building a strong and effective professional relationship.

**Service**: Providing excellent professional service to all relevant parties, both Internal and External.
Audits - Assist with submission of files for Audits that is to ensure a seamless audit process.
Report all claims above R1m to Management and R2m to Special Liability Unit Qualification and Experience

Matric/ Grade 12
10-15 years claims experience in marine insurance environment
Overview understanding of the claims process Knowledge and Skills

Good written and verbal communication skills.
Computer literate
Technical and Analytical Skills
Written and Verbal communication skills (English)
Excellent negotiation skills
Development of critical skills and capabilities
Excellent accounting and reconciliation skills for claim adjustments Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently About The Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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