Group Training Facilitator

2 weeks ago

Mount Edgecombe, South Africa BlakeCentrevo Full time

_**CORE PURPOSE OF THE JOB**_
- To be a multi skilled facilitator across Collections, Customer Services and Telco
- To be flexible and adaptable with working UK and US hours
- To provide a professional and efficient admin support function to the training department
- To conduct training of new and existing staff as and when required
- To provide post training support that includes but not limited to detailed reports on training interventions
- To build good working relationships Key Stakeholders
- Previous Collections and Customer service experience will be an advantage
- Conduct segments of the training schedule on the institution of the Training Manager to new and existing staff as and when required.
- **COMPETENCIES REQUIRED**_

1. Knowledge:

- Extensive knowledge of sales and training methodologies
- 2-3 years’ experience in a sales contact centre training environment
- Understanding the different geographies, we support and the change in time zones
- Understand the needs of the client and translate that into training interventions.
- Effective retention and capacitation of talent from classroom to floor with a minimum of 80% success and retention post the training period.
- Previous experience conducting training during nightshift will be an advantage

Ability to commute/relocate:

- Mount Edgecombe, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Expected Start Date: 2023/09/13

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