Claims Consultant

Display a clear understanding for effective Claims processing.
- Demonstrate a clear understanding and execution of customer complaints and

Resolutions, management of claims within the regulated agreements by regulatory boards
- Can plan, communicate, solve problems, and carry out decisions effectively.
- Have a clear understanding of how to engage and communicate with the appropriate specialist service providers to engage on each claim, such as engineers, etc.
- Practice and consistently promote effective relationship building.

**Daily relationships with**:
Finance Division

Customer Contact Centre

Policy Administration

Insurance Customer Contact Centre

Management and peers

Procurement Manager

Claims Fulfilment Manager

Operations Manager

Panel or non-panel service

SA Home Loans representatives

Internal and external auditors

**Minimum Requirements**:

- Have a working knowledge of the internet and how to use Google Maps.

from reports and respond accurately to the customers accordingly.

**Minimum Education Qualification**:

- Matric
- Insurance related qualifications e.g., FETC: Short Term Insurance NQF 4, RE5
- 4 years Short Term insurance related experience, preferable Homeowners Claims assessment experience.
- 5 years Short Term Claims insurance related experience, preferably with Homeowner’s experience Years HOC Claims Experience.
- Excellent technical, and problem-solving skills, combined with strong claims judgement and ability to communicate in a clear and compelling manner.
- Strong verbal and written communication ability.
- Handle pressure, willing to work overtime. Shift work is compulsory.
- Computer Literate, Excel, Word, Microsoft Outlook,
- Claims Management and effective ability navigate systems.

**Salary**: R10,000.00 - R30,000.00 per month

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)