Information Technology Specialist
2 days ago
This role will be responsible for planning, implementing, overseeing and maintaining server and network infrastructures and related projects. They will collaborate with the Service Delivery Management, Applications, Integrations and Project Management Development departments during design and development phases in order to provide guidance, interpretation, and engineering expertise
Key Performance Indicators will include, but not limited to:
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment, security, cost effectiveness and high availability in all hosting and cloud environments
- Provide tier 3 cloud platform and infrastructure support. Determine system configuration and sizing requirements.
- Employing exceptional problem-solving skills, with the ability to see and solve issues before they snowball into problems Supporting and Managing customer cloud environments in
- accordance with expert security guidelines
- Perform configuration management and disaster recovery tasks on new environments
- Ensuring that all infrastructure components meet proper performance and capacity standards
- Designing and implementing of new patching solutions; both on-prem and cloud based as required.
- Proactively providing information and ongoing consultation for IT and business areas as well as vendors directly or indirectly affected by the network or data centre infrastructures
- Executing the detailed infrastructure design of larger and/or more complex internal projects collaborating with IT stakeholders, service owners and partners
- Providing operational readiness through the engineering, planning, coordination, and execution of performance and tuning analysis, systems support, incident and problem resolution, software installation, and upgrades
- Building collaborative relationships with the broader architecture community to effectively maintain technical roadmaps, providing input into strategies and standards related to area of specialisation
- Manage health, performance and integrity of all infrastructure services such as Active Directory, DNS,
- Management of CyberSecurity as guided by policies and technical standards as guided by group CISO
- Governance & Reporting - Meeting all requirements as guided by ICT Service Delivery Manager External
**Requirements**:
- BSC or BCom/BTech in IT related field
- Microsoft MCSE certification
- SCCM/Endpoint Management Certification
- ITIL V3 Foundation
- Microsoft Certified: Azure Administrator
- VMware Certifications
- Azure/GCP/AWS certification(s)
- Cisco Certified Network Associate (beneficial)
**Experience**
- Minimum 5 years’ experience in supporting, implementing, migrating, and designing of computer, storage, and virtualisation solutions
- In depth, practical experience with Cloud methodologies (IaaS, PaaS, SaaS), automation,
- orchestration, trends, and industry-leading cloud vendor offerings
- Understanding of networking and core Internet protocols (e.g., TCP/IP, DNS, SMTP, HTTP, and distributed networks)
- Understanding of industry standards for designing and implementing IaaS/PaaS/SaaS in Cloud environments.
- Previous experience in designing and implementing patch management solutions in an enterprise environment
- Experience in managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
- Experience in managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
- Experience in managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
- Experience in managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
**Other Requirements**:
- Own vehicle
- Driver’s license
- Clear criminal record
**COMPETENCIES**
COGNITIVE COMPETENCIES
- Possess the ability to analyze and troubleshoot complex problems, then propose solutions or recommendations.
- Attention to detail and a strong affinity for a structured approach
INTRAPERSONAL COMPETENCIES
- Positive attitude, commitment, and confidence
- Integrity
- Able to function well under pressure
- Action oriented and passionate about customer service
INTERPERSONAL COMPETENCIES
- Attentiveness
- Ability to “read” customers
- Keen and patient listening
- Empathy
- Team work and positive interaction with colleagues
COMMUNICATION COMPETENCIES
- Strong written and verbal communication skills. The ability to express thoughts clearly, listen carefully, and respond appropriately. Present clear communication to reduce misinterpretations or misunderstandings
**Equity Statement
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