Ip Operations Controller

2 weeks ago

Johannesburg, South Africa DHL Full time

**IP Operations Controller**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight - South Africa has an opening for an **IP Operations Controller** where you will be responsible for the management of project shipments for Industrial projects customers, file management and communication with customers on their shipment status. Join us now in connecting people and improving lives.

**In this IP Operations Controller position**
- You will accept all orders estimate as assigned by the Operations Manager.
- You will open shipment file and create and confirm transport order.
- You will perform booking and booking optimization.
- You will prepare, control, and distribute all required documents and reports.
- You will maintain excellent relationships with customers and suppliers.
- You will be responsible for identifying performance issues of suppliers and propose solutions to improve/correct performance.
- You will meet with service providers when necessary.
- You will coordinate export and import of project cargo worldwide via air, sea and road freight either Containerized or Breakbulk in line with customer SOP.
- You will proactively inform customer on shipment status, exceptions and provides intermediate updates on incident solution.
- You will take accountability and effectively handles customer inquiries.
- You will ensure effective tracking of cargo and submission of status reports.
- You will ensure cost control and managing file/project profitability.
- You will prepare sales invoices and acquittal packs.
- You will review, approve and load supplier invoices for payment and register all customer complaints.
- You will drive solution of customer complaints and act as first contact point for customer claims.
- You will collaborate closely with other DGF departments for smooth handling of shipments and continuous updates.
- You will ensure that the required documents are uploaded into E-docs and that each file is up to date before closing.
- You will attend meetings, travel to site if required and ensure KPIs are met.

**Now, here’s what we need from you**
- At least 5 years’ experience in freight.
- Must have Matric
- Good communications skills
- Outstanding Customer/Supplier relationship skills
- Fluent in English and Afrikaans

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._

**Work Authorization**
- DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role_

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