Head of It
2 weeks ago
OUR CLIENT:
A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology.
**Job description**:
The position is based in Johannesburg, South Africa, working with international Clients and employees across all levels within the organization.
**Duties and Responsibilities**:
- Oversee global IT operations, drive improvement of end user satisfaction with IT systems and services
- Create long-term operating strategy for the IT Operations Department identify, develop, implement ICT frameworks, standards, policies, procedures/ best practices
- Plan annual IT budgets, control approved budgets, reporting expenditures
- Manage internal/external audits PCI-DSS, ISO27001, ISO9001, SOC-2
- Report IT operational performance, identify, implement, monitor mitigating actions
- Manage external service providers to contractual agreements
- Understand client technical solutions and provide infrastructure and architectural input
- Lead Service Desk, System Support, Information Security, Development departments globally to the company's Core Values
**Requirements**:
- 8-10 years in a fast-paced technology BPO
- 5 years leading
- Respected as a leader and a technologist
- Evidence of innovative thinking and experience of thinking outside the box and problem
- Evidence where this individual took challenges head-on and played a key role in leading
- Passionate about technology and will automatically see problems as
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