Service Department
2 days ago
Our Client, a prominent retail group headquartered in the Western Cape. Since their establishment in 2012, they have been dedicated to providing exceptional services in the realm of Fast Moving Consumer Goods (FMCG). Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises - "we believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers.
Our client is recruiting for an experienced Service Department Manager / Assistant Store Manager to join their team in the following locations:
- Eerste River
- Athlone
- Khayelitsha
- Gugulethu
- Mandela Square
Job Purpose
The purpose of the Service Department Manager is to effectively plan, control and monitor the performance of the service departments to ensure that they operate at an optimal level
**Responsibilities**:
Manage Department targets and profitability of all service departments including Butchery, Bakery, Delicatessen, Fresh Produce, Restaurant
Develop and Implement strategies to meet sales targets across departments
Develop and Implement strategies to meet GP targets across departments
Monitor scan rates and develop ways to improve scan rates across departments
Monitor wastage and develop and implement methods to reduce wastage across departments
Develop and implement shrinkage controls across departments
Manage expenses within budgets
Optimize sales/m2 for each department by setting targets per product category
Conduct spot checks across departments and develop methods to improve accuracy of pricing on shelf
Analyse price surveys and determine key lines that require price adjustment and implement accordingly
Spot check PLU’s and develop and implement ways to maintain up to date accurate pricing
Spot check sales floor to ensure all products have neat and tidy prices displayed
Theme POS is neat and tidy and removed once the theme is over (e.g. Easter)
Design promotional programme
Design promotional concept to appeal to target market
Good products at good prices
promotional orders regarding quantities / timing
Spot check promotional items are accurately inputted onto the system
Spot check pos and develop ways to ensure that POS is up to date and accurate
Spot check prices and develop ways to ensure accurate prices at all times
Evaluate stock levels according to rate of sales and duration of promotion to reduce insufficient / surplus stock
For each promotion to determine successes and failures of the promotion
Weekly across product categories
**Qualification and requirements**:
At least 5 years’ experience in all aspects of day-to-day running and managing of a Service Department / Trainee Management Programme
Computer literacy required
Industrial Relations experience recommended
Matric / NQF level 4 equivalent
Tertiary Qualifications in Fresh food management / equivalent
Prepared to work long hours
Resilience
**Salary**:
Market related
**Working hours**:
Monday to Sunday - Shifts
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