Service Department

2 days ago


Cape Town, South Africa Surgo HR & Training Full time

Our Client, a prominent retail group headquartered in the Western Cape. Since their establishment in 2012, they have been dedicated to providing exceptional services in the realm of Fast Moving Consumer Goods (FMCG). Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises - "we believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers.

Our client is recruiting for an experienced Service Department Manager / Assistant Store Manager to join their team in the following locations:

- Eerste River
- Athlone
- Khayelitsha
- Gugulethu
- Mandela Square

Job Purpose
The purpose of the Service Department Manager is to effectively plan, control and monitor the performance of the service departments to ensure that they operate at an optimal level

**Responsibilities**:
Manage Department targets and profitability of all service departments including Butchery, Bakery, Delicatessen, Fresh Produce, Restaurant

Develop and Implement strategies to meet sales targets across departments

Develop and Implement strategies to meet GP targets across departments

Monitor scan rates and develop ways to improve scan rates across departments

Monitor wastage and develop and implement methods to reduce wastage across departments

Develop and implement shrinkage controls across departments

Manage expenses within budgets

Optimize sales/m2 for each department by setting targets per product category

Conduct spot checks across departments and develop methods to improve accuracy of pricing on shelf

Analyse price surveys and determine key lines that require price adjustment and implement accordingly

Spot check PLU’s and develop and implement ways to maintain up to date accurate pricing

Spot check sales floor to ensure all products have neat and tidy prices displayed

Theme POS is neat and tidy and removed once the theme is over (e.g. Easter)

Design promotional programme

Design promotional concept to appeal to target market

Good products at good prices

promotional orders regarding quantities / timing

Spot check promotional items are accurately inputted onto the system

Spot check pos and develop ways to ensure that POS is up to date and accurate

Spot check prices and develop ways to ensure accurate prices at all times

Evaluate stock levels according to rate of sales and duration of promotion to reduce insufficient / surplus stock

For each promotion to determine successes and failures of the promotion

Weekly across product categories

**Qualification and requirements**:
At least 5 years’ experience in all aspects of day-to-day running and managing of a Service Department / Trainee Management Programme

Computer literacy required

Industrial Relations experience recommended

Matric / NQF level 4 equivalent

Tertiary Qualifications in Fresh food management / equivalent

Prepared to work long hours

Resilience

**Salary**:
Market related

**Working hours**:
Monday to Sunday - Shifts



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