Find Out Your Score for This Position and Tailor
5 months ago
**Requirements**:
- BSC/BA in IT, computer science, or a related discipline
- Proven background in a customer service position such as a help desk technician
- Tech-savvy with practical experience in remote control, databases, and office automation products
- Excellent knowledge of computers, smartphones, and other tech items
- The capacity to recognize and fix simple technical problems
- English language proficiency
- Must possess excellent communication skills
- Must be cool-headed and customer-focused
**Responsibilities**:
- Utilize diagnostic methods and relevant queries to carry out remote troubleshooting
- Identify the ideal remedy based on the problem and the information supplied by the clients
- Guide the client through the resolution of the issue
- Send unsolved issues to higher-level support staff
- Give precise information on IT goods or services
- Create logs to document occurrences, issues, and how they were resolved
- Monitor and update client status and data
- Any consumer comments or recommendations should be forwarded to the responsible internal team
- Identify and make suggestions for any process improvements
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: ZAR 14,177.00 - 19,850.00 Monthly
Positions available: 15
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
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