Operations Controller

3 months ago


Cape Town, South Africa Group Finance Full time

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses.

**Role Purpose**

The Ops Controller will be responsible for ensuring that the day-to-day operations and business critical projects of the Branch Support and Building Services teams run smoothly and efficiently and that any unresolved issues are analysed and escalated for intervention by the management team.

**Requirements**:
Matric, any formal Facilities Management related training will be advantageous
5-8 years working in a Facilities Management team in a corporate setting

**Duties & Responsibilities**

As an Operations Controller you will have a wide range of responsibilities, which include:

- Planning and coordinating work activities, taking into account the availability of resources and deadlines.
- Monitoring activities to ensure:

- on-time completion of work packages
- reporting and escalations of exceptions/deviations
- compliance with company policies and regulatory requirements
- Communicating issues to management regarding any problems with processes or equipment that may negatively affect productivity or the client experience.
- Database Management and analysis of data to identify problems or trends that may require corrective action.
- Coordinating and/or liaising with other departments and teams to ensure the smooth operation of business processes and projects.
- Maintaining records of operational activities such as problem management, exceptions & other operational statistics
- Formulating costing proposals, for operational and project activities
- Project activity coordination
- Operational and project Reporting
- Assisting in the development of new methods to improve efficiency or reduce costs
- General facilities related activity coordination within the department

**Competencies**
- Basic understanding of all building related systems (electrical, mechanical, computer systems, electronic, plumbing, and other)
- Communication - excellent written and verbal
- Computer literacy - MS suite of packages (especially Word, Excel)
- Analytical - evaluating processes, data, and other relevant information.
- Problem solving - operational and process.
- Leadership - take ownership for ensuring operational issues are resolved by engaging all stakeholders.



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