Reservations Manager

2 weeks ago


Cape Town, South Africa Protea Hotel by Marriott Franschhoek Full time

**RESERVATIONS MANAGER**

**The successful incumbent will be responsible for but not limited to the following**:

- Dealing with all incoming enquiries regarding accommodation availability, rates, etc as well as taking processing and confirming these reservations in the appropriate manner as outlined in the Reservation Script
- Dealing with all correspondence or communications with regards to individual reservations
- Confirming that CLIENTS have the correct quotes with the necessary confirmation letters or proforma invoices
- Proactively following up on all unconfirmed reservations
- Daily balancing of Marsha vs Opera reservation systems
- Responsible for all OTA booking via the 3rd party website
- Responsible for adherence to laid down procedures and standards
- Rates loading
- Inventory balancing
- Ensuring procedures and guidelines are adhered to i.e. Revenue Management

Guidelines, Reservations procedures, credit policies and authorization procedures.
- Duty manager shifts

**The following are the requirements**:
Matric

Previous experience in reservations advantageous

Knowledge of the Opera Property Management System and MARSHA would be a distinct advantage

Marsha experience / balancing knowledge advantageous

Must be computer literate (Microsoft Office - Word, Excel, Outlook & Explorer)

Good planning, organizational and time management skills

Ability to work accurately under pressure

Must be GUEST service driven

Excellent communication skills in English - verbal, written and telephonic

Great attention to detail

TEAM player with a POSITIVE attitude

**Closing Date: 12 January 2023**

**Salary**: R15,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/01/12



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