Reservations Manager
2 weeks ago
**RESERVATIONS MANAGER**
**The successful incumbent will be responsible for but not limited to the following**:
- Dealing with all incoming enquiries regarding accommodation availability, rates, etc as well as taking processing and confirming these reservations in the appropriate manner as outlined in the Reservation Script
- Dealing with all correspondence or communications with regards to individual reservations
- Confirming that CLIENTS have the correct quotes with the necessary confirmation letters or proforma invoices
- Proactively following up on all unconfirmed reservations
- Daily balancing of Marsha vs Opera reservation systems
- Responsible for all OTA booking via the 3rd party website
- Responsible for adherence to laid down procedures and standards
- Rates loading
- Inventory balancing
- Ensuring procedures and guidelines are adhered to i.e. Revenue Management
Guidelines, Reservations procedures, credit policies and authorization procedures.
- Duty manager shifts
**The following are the requirements**:
Matric
Previous experience in reservations advantageous
Knowledge of the Opera Property Management System and MARSHA would be a distinct advantage
Marsha experience / balancing knowledge advantageous
Must be computer literate (Microsoft Office - Word, Excel, Outlook & Explorer)
Good planning, organizational and time management skills
Ability to work accurately under pressure
Must be GUEST service driven
Excellent communication skills in English - verbal, written and telephonic
Great attention to detail
TEAM player with a POSITIVE attitude
**Closing Date: 12 January 2023**
**Salary**: R15,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/01/12
-
Reservations Manager
3 days ago
Cape Town, South Africa Belmond Full timeAs a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...
-
Reservations Manager
3 days ago
Cape Town, South Africa Belmond Management Full timeAs a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...
-
Reservations Manager
3 weeks ago
Cape Town, South Africa Belmond Full timeAs a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...
-
Reservations Manager
3 weeks ago
Cape Town, South Africa The Roberts Connexion Full timeA 5* property seeks to hire a suitably experienced and qualified Reservations Manager. **Scope**: - To ensure that the highest standard of performance and service is achieved when reserving accommodation and additional services. - To manage the Junior Tour operator team - To ensure that guests receive an exceptional guest experience that goes beyond their...
-
Reservations Manager
7 days ago
Cape Town, South Africa HotelJobs.co.za Full timeA City Centre Four Star Hotel and Conference centre is looking for a dynamic individual to join their reservations team in capacity of Reservations Manager. - Minimum Matric or an equivalent qualification. - Computer Literate with skills in Excel & Word. - Fluent in English & Afrikaans. - High initiative/self-starter/proactive and can anticipate...
-
Reservations Manager
5 days ago
Cape Town, South Africa HotelJobs.co.za Full timeGroup Reservations Manager, based in Gardens Cape Town. **Main Duties**: - Follow up on all bookings again if you don’t receive confirmation/cancellation - Answer all cellphone enquires as well as WhatsApp messages are answered on the shop cellphones. - Populate Dineplan with bookings - Make note of any booking notes stipulated by the guest i.e....
-
Reservations Manager
6 days ago
Cape Town, South Africa HotelJobs.co.za Full timeA large 4-star hotel seeks a Reservations Manager to join their team. **PRINCIPAL ACCOUNTABILITIES/ KEY RESPONSIBILITIES** - Manager and supervise the reservations department staff, ensuring that all employees are properly trained and motivated to provide excellent customer service. - Oversee the hotel’s reservation system, ensuring that it is functioning...
-
Reservations Manager
5 days ago
Cape Town, South Africa Tanya Serra Full timeJob Posted: 01-Jun-2023 - Location: Cape Town Based at a 5* Hotel in Cape Town - Manage the day-to-day functions in Groups and Touring for three 5* Lodges as well as the efficient running of the office where necessary. Drive Groups and Touring to achieve business and department goals and revenue targets. Manage service levels and response times to ensure...
-
Reservations Manager
5 days ago
Cape Town, South Africa Seasoned Recruitment Full timeRequirements and Responsibilities - Minimum Matric or an equivalent qualification. - Computer Literate with skills in Excel & Word. - Fluent in English & Afrikaans. - High initiative/self-starter/proactive and can anticipate requirements. - A minimum of 3 years’ experience in hotel reservations position or similar is essential. - Professional, mature...
-
Duty Manager
7 days ago
Cape Town, South Africa CC Recruitment Agency Full timeJob Overview **Date Posted**: Posted 7 mins ago **Location**: Cape Town, Western Cape **Job Title**: Duty Manager (Reservations) **Education Level**: High School / Matric **Job Level**: Management **Minimum Experience**: 3 - 5 Years Duty Manager (Reservations) - Camps Bay, Cape Town. **Requirements**: - Proof of minimum a Grade 12 Certificate. -...
-
Reservations Manager
9 hours ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - Reservations Manager - Cape Town** The Reservations Manager assists the Sales and Marketing Manager by overseeing, coordinating and directing the service, operations, logistics and activities of the Reservations Department in order to maximise Occupancy at the highest achievable Rate. Takes responsibility for the...
-
Head of Reservations
3 days ago
Cape Town, South Africa Complement Recruitment Full timeComplement Recruitment are recruiting for a Head of Reservations **based in either Johannesburg, Gauteng or Cape Town Western Cape**. The purpose of this position is to drive high quality level services within the Reservations Team and is specifically accountable for the performance and leadership of the Reservations Team. This is a permanent position, 5...
-
Reservations Agent
9 hours ago
Cape Town, South Africa Recruitment Matters (Pty) Ltd Full timeOur client is seeking a dynamic and customer-focused Reservations Agent to join their team. The Reservations Agent will be responsible for handling reservations inquiries, providing accurate information to guests, and ensuring seamless booking experiences. **Responsibilities**: - **Reservation Management**: - Provide personalized assistance to guests,...
-
Reservations Agent
6 days ago
Cape Town, South Africa IGrow Wealth Investments Full time**To qualify for this position, you must have the qualification and experience**: - 1-2 years experience customer service (Hotel industry an advantage) - Excellent communication and personal relational skills **Duties and responsibilities include**: - Have knowledge of the entire reservation procedure - Responsible for all reservations - Provide travel...
-
Reservations Coordinator
7 days ago
Cape Town, South Africa Newmark Hotels Full time**OBJECTIVE** We require a responsible Coordinator to organize and manage our Reservations departments’ day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinators are also the...
-
Reservations Supervisor
1 week ago
Cape Town, South Africa The Staff Connection Full timeStaff Connection is recruiting a Reservations Supervisor for a hospitality company within Cape Town.SA citizenDiploma in HospitalityMin 5yrs experience within a hospitality reservations environmentMust have supervised a reservations teamExperience in Opera - not negotiableGroup and events reservationsExperienced in dealing with travel agents, clients and...
-
Reservations Supervisor
6 days ago
Cape Town, South Africa Seasoned recruitment Full timeReservationists are front line professionals who facilitate the promotion, sales and booking of the hotels products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. All employees may be required to complete other reasonable tasks as part of...
-
Reservations Coordinator
6 days ago
Cape Town, South Africa Proactive Recruitment Full time**LOCATION**: DURBANVILLE Objective Under the direction of the Director of Client Services and within the limits of our clients policies and procedures, the Reservations coordinator will form part of the Reservations Department The individual will be responsible to receive and accurately process reservation bookings or general inquires and to ensure an...
-
Reservations Supervisor
1 week ago
Cape Town, South Africa Staff Connection Full timeSA citizenDiploma in HospitalityMin 5yrs experience within a hospitality reservations environmentMust have supervised a reservations teamExperience in Opera - not negotiableGroup and events reservationsExperienced in dealing with travel agents, clients and guestsManaging VIP guests
-
Reservations Supervisor
1 week ago
Cape Town, South Africa Adzuna ZA B C2 Full timeSA citizenDiploma in HospitalityMin 5yrs experience within a hospitality reservations environmentMust have supervised a reservations teamExperience in Opera - not negotiableGroup and events reservationsExperienced in dealing with travel agents, clients and guestsManaging VIP guests