IT Operations Manager

7 months ago

Brits, South Africa Bridgestone Full time

**IT Operations Manager**:
**POSITION SNAPSHOT**:

- JobReq ID: 50938- Type of work: Hybrid- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: Brits, ZA**OUR COMPANY**:
Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by "Serving Society with Superior Quality”, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are working to accelerate sustainable mobility innovations and solutions. Through innovative technology, we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play.

Bridgestone also benefits from a significant retail network throughout the region - in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions.

At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why.

In line with the “Bridgestone Essence”, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work.

:
**Job Purpose**

We are looking for an IT Operations Manager to oversee our company’s hardware, software and computer networks as well as ticketing service desk. The role will be reporting directly to the Head of IT. This is a Local role, based in Midrand, Gauteng. The role will be a manager of others including both internal and external resources. The IT Operations Manager responsibilities include monitoring network infrastructure and resolving system issues. You need to have experience with IT performance management, network administration and system security. If you’re also familiar with data protection regulations and able to juggle multiple projects, we’d like to meet you. Ultimately, you’ll ensure our IT systems are secure, consistent and reliable. You will be responsible for the IT service desk support and will be required to manage and support all issues related to IT within the organisation.

**Responsibilities**
- Maintain and optimize local company networks and servers- Be responsible for device and password management
- Oversee data backup and system security operations (e.g. user authorization, firewalls)
- Manage installations, upgrades and configurations of hardware and software
- Assess system performance and recommend improvements
- Resolve issues escalated by technicians and engineers
- Ensure data is handled, transferred or processed according to legal and company guidelines
- Provide support and guidance to stakeholders via help desk
- Control costs and budgets regarding IT systems
- Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
- Develop IT policies and practices

**Requirements**:

- Proven experience as IT Operations Manager- Experience with system installation, configuration and analysis
- Thorough knowledge of networks and cloud computing
- Leadership and organizational skills
- Ability to manage multiple projects
- Outstanding communication skills
- Problem-solving aptitude

**Required capabilities**:

- Good communicator- Excellent interpersonal skills
- Ability to communicate to different levels of the organization, with both technical and non
- technical people.
- Have a Can-Do mentality.

**Education**:

- Matric/ Grade 12- Degree/ National Diploma in IT or related field

**Experience**:

- Minimum of 2-3 Years’ experience in IT or related field- Understanding and knowledge of digital concepts,
- Power Automate
- MS Teams Knowledge
- Management Issue
- Experience with Network Monitoring tools
- Process Mapping.
- Fair knowledge of key concepts within the digital sphere
- Fair understanding and knowledge of websites and navigation

**MORE INFORMATION**:
**We are looking forward to hearing from you**

**DISCLAIMER**:
Diversity and inclusion are a central part of Bridgestone EMIA’s values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which

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