Takaful Administration Assistant Kwa Zulu Natal, Gauteng, Western Cape
6 days ago
Our client is looking for a qualified and experienced Takaful Administration Assistants in the following locations: Kwa Zulu - Natal, Gauteng and Western Cape.
**CORE PURPOSE OF THE JOB**
To provide comprehensive administrative support to brokers within the respective Regions, ensuring efficient processing and management of Takaful policies, enhancing service delivery, and supporting overall business objectives.
**MAIN FUNCTIONS OF THE JOB**
**Policy Administration**
- Verifies and validates policy documentation to ensure compliance with regulatory and internal standards.
- Maintains up-to-date policy records in the system, ensuring data integrity and confidentiality.
- Ensures that clients are onboarded on the iMAL system.
- Follows up on FICA requirements if applicable.
- Follows up with the client on outstanding information and pending quotations.
**Broker Support**
- Provides any administration support to the National Manager, Operations Supervisor and Brokers as and when required.
- Contacts clients in the absence of the Broker and/or Manager, not in an advisory capacity.
**Claims Processing and Resolution**
- Supports the claims team in managing the claims process by collecting necessary documents, verifying details, and communicating updates to brokers.
- Follows up on pending claims, ensuring they are processed within stipulated timelines and that any discrepancies are resolved promptly.
**Compliance and Reporting**
- Ensures that all Takaful processes and documentation comply with the regulatory requirements and the bank’s internal policies.
- Prepares and submits regular reports on policy administration, broker support activities, and compliance metrics to the Takaful Operations Supervisor.
- Identifies areas for process improvement to enhance efficiency and compliance.
**Qualifications**:
- A diploma or bachelor’s degree in Business Administration, Insurance, or a related field. Certification in Islamic finance or Takaful will be an added advantage.
**Experience**:
- Minimum of 2-3 years of experience in an insurance or Takaful administration role would be an advantage.
- Experience in a customer-facing or broker support capacity is preferred.
**Knowledge**:
- Understanding of Takaful principles, policies, and regulatory requirements.
- Proficiency in insurance administration.
- Familiarity with customer service best practices.
Application Question(s):
- Do you have a minimum of 2-3 years of experience in an insurance or Takaful administration role?
- Do you have experience in a customer-facing or broker support capacity?
- Kindly confirm qualification/s obtained
- What is your current cost to company?
- What are your salary expectations?
**Education**:
- Diploma (required)
License/Certification:
- Certification in Islamic finance or Takaful (preferred)
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