Ah 407412 - Food and Beverage Service Manager

2 days ago


Kruger National Park, South Africa HotelJobs.co.za Full time

**Employer Description**

A 5* Game Lodge located in the Kruger National Park.

You will be required to supervise and control all service areas and functions in the lodge, to the required standards, ensuring smooth operations.

KEY FOCUS AREAS
- Supervise service, manage service standards, and ensure that service staff are fully prepared for each guest service, including confidence in food/menu descriptions and wine pairing recommendations.
- Ensure consistency in services and products offered.
- Monitor staff and patron activities to ensure that liquor regulations are obeyed.
- Perform service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
- Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
- Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
- The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
- Maintain beverage and service equipment inventories and keep inventory records.
- Ensure all guest information available is collected and communicated prior to arrival.
- Ensure that work practices are efficient, clean and hygienic
- Assist Management in counselling and succession planning for the department
- Monitor, manage and control leave days and overtime according to company standards.
- To ensure that deadlines on all projects are met.

TEAM SUPPORT & PRODUCT KNOWLEDGE
- Good knowledge of the highest level of customer service in a luxury environment.
- Good knowledge and understanding of stock procedures and control.
- Good knowledge on the operation of all appliances and equipment.
- Good knowledge of hygiene and all cleaning products used.
- Basic knowledge of planning, budgeting and departmental administration.

**Qualifications**

Grade 12. Hospitality Management & Computer Qualification.

**Skills**

Leadership skills with passion for development and skills transfer. People skills tolerance, patience, and care. Must work accurately under pressure. Excellent time management and self-discipline, interpersonal & problem-solving skills. Team player with positive attitude, enthusiasm, and emotional control. Excellent communication skills (written and verbal), practicing honest communication. Excellent attention to detail, excellent hygiene principles. 3 + Years’ experience in a similar position. Driver's License.

**Benefits**

Live in position with meals. UIF. Provident Fund

R1,500 medical Aid - Discovery Health contribution.



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