Head: Client Value Proposition

2 weeks ago


Sandton, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Responsible for designing, developing and executing the end-to-end Client Value Proposition for the Small to Medium Enterprise segment.

**Job Description**:

- Research: Comprehensive analysis of client needs, pain points and competitor landscape.
- Client Solutions: Collaborate with product houses across the Absa Group to enhance and build solutions to address client needs.
- Pricing: Align appropriate pricing models to ensure commerciality and competitive advantage.
- Channel: Optimization of existing channels (incl Relationship model, Digital and Branch network) to ensure that they are fit for purpose to deliver the SME value proposition.
- Marketing: Provide input into the go to market strategy and marketing collateral, in collaboration with Strategy, Marketing and SME segment teams.
- Client Experience: Define client specific metrics and SLAs to monitor, track, and improve on overall client experience.
- Stakeholder Management: Collaborate across Segment, Product and other functions to ensure the creation of a seamless bank experience for clients
- People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_



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