Customer Care Manager South Africa

2 weeks ago

Durban, South Africa Kerry Full time

**Requisition ID** 48805
**Position Type** FT Permanent
**Recruiter **#LI-TS1
**Posting Type** LI

**About Kerry**:

- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

**About the Role**:
**Key Responsibilities**:

- Continuous development of service level standards, focused on response times and issue resolution, with a speed to market mentality that is aligned with Supply Chain’s core foundation of consistency, sustainability and communication
- Manage hiring, training, retention and performance of the Customer Care team
- Work effectively with all peers and stakeholders from Commercial / Sales, Finance, Supply Chain and Operations to negotiate and influence customer improvements, in turn driving a ‘sales through service’ mentality
- Ensure Customer Care activities / initiatives support and enhance the objectives of the organisation, including customer correspondence policies and strategies related to quality and efficiency of customer support
- Monitor business and process metrics to measure and manage the effectiveness of the Customer Care team
- Maintain in-depth working knowledge of the company’s brands, systems and processes
- Own and improve our Net Promoter Score through deliberate customer engagement actions and plans

**Qualifications, Skills and Experience**:

- Minimum requirement of a Bachelor's degree in a relevant field of study with at least 6 years’ experience of managing teams in the area of Customer Care / Sales Support for a global organisation
- Customer care experience within a manufacturing background is essential
- Strong strategic and customer focused mentality with a clear understanding of the wider issues impacting the relevant markets
- Proven relationship management experience at a senior, strategic level role
- Established track record of exceeding targets, in a quality-led, legislative-compliant environment
- Proven experience in leading and managing complex projects in a structured approach
- Excellent English speaking and writing skills, proficient in other local languages an advantage
- In-dept knowledge and experience in the SAP ERP system

**Competencies**:

- Extraordinary customer-focus and service orientation
- Advanced troubleshooting and multi-tasking skills
- Influential relationships skills - able to leverage relationships to deliver service improvements
- Demonstrated ability to motivate people, assess and develop employee skills
- Positive, proactive, and energizing personality
- Cultural awareness, understanding and effectiveness
- Resilient, able to work under pressure in a fast-paced environment

  • Customer Care Manager

    4 weeks ago

    Durban, South Africa HR Genie Full time

    Our client is looking for a Customer Care Manager to join their team, who will be instrumental in leading and enhancing the customer service experience, driving customer satisfaction, and fostering long-term relationships with clients.Responsibilities:Develop and maintain strong relationships with customers, understanding their needs and ensuring high levels...

  • Customer Care Consultant

    4 weeks ago

    Durban, South Africa HotelJobs.co.za Full time

    **About Us**: First Group SA is a leading hospitality and leisure company dedicated to providing exceptional experiences and unforgettable memories for our guests. With a portfolio of premium resorts and hotels across South Africa, we pride ourselves on delivering world-class service and hospitality. **Position Overview**: We are looking for a dedicated and...

  • Customer Care Champion

    7 days ago

    Durban, South Africa WeBuyCars Full time

    Duties and Responsibilities: - Meet and Greet walk-in clients - Managing client’s expectations during first interaction - Managing customer relationship - Provide customers with product and service information - Solving customer queries - Maintaining internal relations between clients and various departments Key Competencies and Skills - Strong verbal...

  • Import Customer Service Agent

    4 weeks ago

    Durban, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Import Customer Service Agent** **OVERVIEW** **Job Title** - Import Customer Service Assistant**Job Family** - (Customer Service)**Reporting Line** - Commercial Manager**Supervises** - None**Location** - KZN - Durban**Purpose** - Provide high quality customer service support, delivering service in line with performance standards and operating...

  • Sales Representative

    7 days ago

    Durban, South Africa Recruitment Matters Africa Full time

    Our client is looking for an experienced Skin Care Sales Representative to join their team! **Responsibilities**: - Serving customers by selling products and meeting customer needs. - To services, existing accounts obtain orders, and establish new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and...

  • Africa Graduate Development Programme 2023

    7 days ago

    Durban, South Africa BASF Holdings South Africa (Pty.) Ltd. Full time

    We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from...

  • Africa Graduate Development Programme 2023

    7 days ago

    Durban, South Africa BASF Holdings South Africa (Pty.) Ltd. Full time

    We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from...

  • Customer Services Officer

    4 weeks ago

    Durban, South Africa Affirmative Portfolios Full time

    **Durban South Coast** ***: **Customer Services Officer - Durban** **Hybrid** Salary : R12000 a month Great customer service is at the heart of our ability to provide access to a reliable and customer-centric service to residents in and around communities in Durban **.** With plans to roll out nationally, We are seeking a highly motivated,...

  • Call Center Agent

    2 days ago

    Durban, South Africa WNS Global Services Full time

    Job Description Role Purpose• To provide communications solutions to customers by promoting and matching products & services to customer needs.• To actively grow client markets, thereby generating revenue and improving customer satisfaction.Experience RequiredEssential• 6 months sales/customer service experience as a call center agentCompetencies &...

  • Call Center Agent

    2 days ago

    Durban, South Africa WNS Global Services Full time

    Job Description Role Purpose• To provide communications solutions to customers by promoting and matching products & services to customer needs.• To actively grow client markets, thereby generating revenue and improving customer satisfaction.Experience RequiredEssential• 6 months sales/customer service experience as a call center agentCompetencies &...

  • Assistant Branch Manager Kzn

    6 days ago

    Durban, South Africa Armstrong Appointments Full time

    **One of South Africa’s leading storage companies is looking for unique individual for Assistant Branch Manager position in Durban** **Main job function** Meet and greet clients Assist walk in clients Administration Facilities management Deal with clients’ accounts Assistant manager as necessary Qualifications: Matric + Tertiary education added...

  • Orphans and Child Welfare Officer

    4 weeks ago

    Durban, South Africa Islamic Relief South Africa Full time

    **Position Identification** **Position Title**: Orphans and Child Welfare Officer **Organization**: Islamic Relief South Africa **Location**: KZN, South Africa **Reports to**: National Coordinator - Orphans and Child Welfare **Job Summary** To contribute on the development, implementation and regular review of the department’s strategy, work plans...

  • Professional Research Nurse

    6 days ago

    Durban, South Africa Africa Health Research Institute Full time

    Africa Health Research Institute (AHRI) is seeking 2 Professional Research Nurse who will be part of new InTSHA VIP program (Interactive Transition Support for Adolescent Living with HIV Comparing Virtual and In-person) to provide clinical care to research participants, through a step wedge cluster randomized clinical trial in South Africa to support...

  • Clinical Research Assistant

    7 days ago

    Durban, South Africa Africa Health Research Institute Full time

    Africa Health Research Institute (AHR) is recruiting Clinical Research Assistant as part of a new InTSHA VIP program, (Interactive Transition Support for Adolescents Living with HIV Comparing Virtual and In-person) care delivery through a stepped-wedge cluster randomized clinical trial in South Africa (InTSHA VIP) to support adolescents living with HIV. The...

  • Head of Commercial

    4 weeks ago

    Durban, South Africa SMART NETWORK Full time

    Responsible for sales National and Africa with regional sales managers reporting directly into Head of Commercial sales. Specialize in moving & storing freight for various commodities such as metals, project cargo, consumer goods, renewables, oil & gas and agricultural products. Responsible for all aspects of the SA, Mozambique and Africa regions. Service...

  • Assistant Project Manager

    7 days ago

    Durban, South Africa Islamic Relief South Africa Full time

    **The Company**:Islamic Relief South Africa **Role Name**: Assistant Project Manager **Location**: Durban Office, KZN **Role specifics**: Full-time **Hours of work**: Monday to Friday 8.30am to 16.30pm or 9.00am to 17.00pm **Role summary**: Islamic Relief South Africa (IRSA) is seeking a highly efficient Assistant Project Manager who will play a central...

  • Project Manager

    7 days ago

    Durban, South Africa Islamic Relief South Africa Full time

    **The Company**:Islamic Relief South Africa **Role Name**: Project Manager **Location**: Durban Office, KZN **Role specifics**: Contract: One year fixed term **Hours of work**: Monday to Friday 8.30am to 16.30pm or 9.00am to 17.00pm **Role summary**: Islamic Relief South Africa (IRSA) is seeking a highly efficient Project Manager that will play a...

  • Nurse Unit Manager

    4 weeks ago

    Durban, South Africa care force Full time

    **Description**: Our client, a hospital group who has provided health care services in Kwa-Zulu Natal based in Stanger are looking to recruit a Theatre Unit Manager for their private hospital. The main purpose of the job is to ensure that the theatre conforms to all medico-legal aspects relative to the health care industry and to ensure the highest quality...

  • Customer Service Advisors Required!

    3 weeks ago

    Durban, South Africa CareerBox Africa Full time

    Career Box Africa is hiring! We are currently recruiting customer service representatives for a USA campaign. **Requirements**: - Must have 3-6 months call centre experience - Must have matric - Must be very well spoken in English - Able to work USA hours Basic Salary: R5000 + R1000 Campaign Bonus + Incentives + Nightshift Allowance If you are...

  • Customer Service Agents Required!

    4 weeks ago

    Durban, South Africa CareerBox Africa Full time

    CareerBox Africa is HIRING!!! We are currently recruiting customer service representatives for a USA campaign! **Requirements**: - Must have 3-6 months call centre experience - Must have matric - Must be very well spoken in English - Able to work USA hours Basic Salary: R5000 + R1000 Campaign Bonus + Incentives + Nightshift Allowance If you are...